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I can't remove the old (expired) credit card.
And I can't add a new credit card.
It keeps saying the same error message
"Check the info you entered. It doesn't match the info for this card."
Despite all info entered being accurate.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Patricia this email came to my email address but it is meant for the phone number which
is 425-453-0899. Please call her at this number to take care of her question.
I call her and read the email to her and she needs you to contact her so that she can update
her card information.
The support seems to be focussed on removing the old card, as per the initial request for help, I can't take any actions on offer to me, and my subscription needs to renew soon too. It should be simple to update a card, putting in new expiry date and CCV, but this system just screams "Check the info you entered. It doesn't match the info for this card." despite being perfectly sure that the details are correct. I use 1Password to fill in the details, and it's been working all year for pre-filling my credit card details, so there is no reason why the details would be incorrect now that I enter them into Microsoft. It's very important that I, and the other 23 people with this problem, get a solution asap.
Why am I getting these emails? My Microsoft 365 account is paid up and current. Please
remove me from these emails. Thank you.
I can't update my billing method
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