Need help! I can't update my payment method for Microsoft 365

Yes, No matter what card I use and how many times I try to enter a new payment method it keeps saying it is incorrect. I have entered all correct information and I have checked with the banks and it is not with their system. There is something wrong with your system for this to be happening. You can't allow me to speak with an actual person to help. This is not good customer service. Apparently you don't want new subscriptions or the money.

Hi Leon

I got a USD credit card loaded to my account but will not take payment because the billing is in Rupiah. I live in Bali and my rupiah card is a debit card with my Bali Address which I cannot enter the details. I still need your help with this. Could you change the billing to USD and then I will try to pay with the card that is saved to the account. Thanks Carol

I already made my payment on April 27, 2025 with my new credit card. I recieved an email from microsoft stating that the paymet was completed. i called my bank and they also have evidence of the payment.

Please review an update your system because it keeps sending me emails saying that I still have to change my billing imformation. Also i received an email saying that my microsoft will be cancelled today June 9, 2025.

Dear Microsoft Team, please fix your problem, i use exactly same card only update exp year, but error message still came out "Check that the details in all fields are correct or try a different card."

Same problem a year later. Probabaly at least 1,025 people fighting to update now.