Need help! I can't update my payment method for Microsoft 365

Hi, how did you manage that please? They should definitely have more people in real life helping, it’s a massive failure in their customer service area I feel. I’ve been having trouble for months, my issue is continuously being escalated as priority but nothing happens from there :( my university studies are at risk and all I’m trying to do is Microsoft money… it won’t even let me set up a brand new account…

can't remove the old (expired) credit card.

And I can't add a new credit card.

It keeps saying the same error message

"Check the info you entered. It doesn't match the info for this card."

Despite all info entered being accurate.

this link http://support.office.com/home/chat does not work

I purchased new laptop with FREE 365 offer. Had 365 on old laptop but it died. Will not accept payment method.

Hello Dana Baker,

Why am I receiving this message because I did not purchase a Laptop with 365.

Also, my payment of $75.05 was charged to my Visa Card on file with Microsoft and it was

processed correctly and I received the receipt from Microsoft.

Please get your records straight and STOP sending me these messages.

Irene Schneweis