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I can't remove the old (expired) credit card.
And I can't add a new credit card.
It keeps saying the same error message
"Check the info you entered. It doesn't match the info for this card."
Despite all info entered being accurate.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Completely remove the credit card you use, then add it back again.
I’ve been having the same issues as the person above. Like many others I desperately need to get this issue sorted. I use Microsoft for my university studies and am not able to contact my tutor or send in assignments without the account!
I’ve contacted the support chat and they’re not able to help. Please would you help me reestablish my account?
Completely emove the card you used, then add it back again.
The same card the same payments previously can't understand why my recent payments can't go through
Hello.
There appears to be two registrations for my 365 Account.
Why would that be so?
My Bank shows your direct debit receipt of payment of $14.00 per month each month.
However, you are sending me constant reminders that my subscription has lapsed since July??? How could that be so as my bank's statements clearing shows that you are actioning and receiving the lease payment of $14.00 per month. Why is that so? Please investigate and report back to me.
Also, because I have been scammed, I wish to lodge a NEW, REPLACEMENT PAYMENT CARD for the continuation of my $14.00 per month lease payment.
Please come back to me soonest.
John McPhee
e: ******@live.com