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I can't remove the old (expired) credit card.
And I can't add a new credit card.
It keeps saying the same error message
"Check the info you entered. It doesn't match the info for this card."
Despite all info entered being accurate.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm sorry but there's no place to change the card number - what place am I supposed to be looking for? Where do I find it? It's not on My Account page - where is it? Please help me here. Repeating the instruction isn't working for me.
D.R. Shaw - Add your new card with the new number and new expiration date. Then, remove your old card.
How do I do that?
I just tried it again and I didn't see any option for removing a card. And it's not the same card number; they sent me an updated card with a different number - just fyi.
Please provide more info, thanks in advance.
D.R. Shaw - Completely remove the card that has expired, then choose to add a new card. Put the same card number with the new expiration date.
Why won't you let me update my subscription? I'm trying to change my credit card number as the old one expired and the line for that is not active. I can update my address no problem but that doesn't need to be changed. Why does Microsoft make everything so difficult?