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I can't remove the old (expired) credit card.
And I can't add a new credit card.
It keeps saying the same error message
"Check the info you entered. It doesn't match the info for this card."
Despite all info entered being accurate.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Linda, this question was attended to and answered some weeks ago. All good now.
Thank you. JOhn Mc
On the Account Page scroll down to Payment Options and click on it. This will show your payment credit card or cards, whether Visa, Amex, Discover, etc. Click on the card you wish to remove. Choose remove card or edit card.
Sadly that doesn’t help :(
I have tried repeatedly to add.
Adding new card