Need help! I can't update my payment method for Microsoft 365

I am replying to you as you seem to be very knowledgeable about Microsoft. Here is my problem.

We had been paying double on two separate accounts for Microsoft for well over a year and I couldn't change anything. I am not a techy person.

Then we switched banks and both payments were to be stopped. I let one drop and put the information for the new debit card for the monthly payment. This solved that problem.

Now my husband recently had to get a new debit card because the old one was hacked, and at that same time Microsoft tried to debit our old card for the monthly payment, and it declined.

I went into the link that was on the email I received and was about to enter the new card information when I realized that the account that the link connected me to was the very, very old account that we dropped a couple of years ago and had nothing to do with the account that we have been paying for. In the meantime, I had to change the password to get in and now I don't know what to do without talking to someone, but Microsoft does not have any phone number that I can call. If you can help me in any way with a phone number or contact of any kind, I would be so grateful. I have looked online for directions, but nothing pertains to my particular problem.

Thank you and God bless.

Marie Tuttle, South Texas

cardholder, other card details, address are all correct, still cannot change the the new card number

I cannot change the old expired card number to a new number

Hey Raymond. Thanks for clear instructions. I was able to make the change and pay my subscription. Appreciate your kindness.

Best,

John

Hello Dana Baker,

Why am I receiving this message because I did not purchase a Laptop with 365.

Also, my payment of $75.05 was charged to my Visa Card on file with Microsoft and it was

processed correctly and I received the receipt from Microsoft.

Please get your records straight and STOP sending me these messages.

Irene Schneweis