Need help! I can't update my payment method for Microsoft 365

Anonymous
2023-06-26T12:45:38+00:00

I can't remove the old (expired) credit card.

And I can't add a new credit card.

It keeps saying the same error message

"Check the info you entered. It doesn't match the info for this card."

Despite all info entered being accurate.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-06-26T20:57:01+00:00

    Judging by the number of people here with the same problem, MS, as usual, is having another system issue and is not responsive or helpful. I too cannot add a payment method. I have tried several different cards, re-entered each multiple times. Don't try to put this off on users. Just fix it.

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  2. Anonymous
    2024-06-18T18:19:05+00:00

    I can't get Microsoft to accept my new card. My bank stopped my credit card because they suspected someone was hacking it. I followed all procedure to replace it with a new one for Microsoft and Microsoft now correctly lists my new card as my payment method but still clams my payments are not going through nd tells me to update.

    What also puzzles me is that they tell me I owe a paltry ZAR29.00. What for? I thought that my subscription was taken off my card annually on 12/1/--

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  4. Anonymous
    2024-05-06T14:30:47+00:00

    I don't understand why I am getting these messages to my email address. My payment

    method with my Visa card has been updated and is current on your website.

    [Moderator note: personal information removed]

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  5. Anonymous
    2024-05-05T21:56:12+00:00

    Can't update billing debit card

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