Need help! I can't update my payment method for Microsoft 365

Anonymous
2023-06-26T12:45:38+00:00

I can't remove the old (expired) credit card.

And I can't add a new credit card.

It keeps saying the same error message

"Check the info you entered. It doesn't match the info for this card."

Despite all info entered being accurate.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

69 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-08-23T05:51:31+00:00

    every time i try to update my payment details i get directed to my account but when i do so it doesnt recognise my password and wont let me connect with microsoft, when i try to change my password it tries to get me to log in as a new subscriber, it is infuriating, i am just trying to give you info but it is impossible

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-14T20:13:50+00:00

    I cannot update my payment method. Visa card was deactivated. It is now reactivated and it's the same Visa card with the same number. Please add my payment.

    Irene Garrison

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-08-03T00:10:35+00:00

    Thanks for this guide! This helps get my account back.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-07-27T16:50:24+00:00

    Please stop sending me these emails. My card is updated and I have no problems with my account.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-07-27T14:40:04+00:00

    How do report or sort it as ASAP?

    Was this answer helpful?

    0 comments