This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I can't remove the old (expired) credit card.
And I can't add a new credit card.
It keeps saying the same error message
"Check the info you entered. It doesn't match the info for this card."
Despite all info entered being accurate.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Patricia this email came to my email address but it is meant for the phone number which
is 425-453-0899. Please call her at this number to take care of her question.
I call her and read the email to her and she needs you to contact her so that she can update
her card information.
I am trying to update my payment method. It will not let me delete or update. I inter the information, but when asked for the three number code on the back it says it is invalid. It is not invalid. I need help.......preferable by telephone. 425 453-0899
your program will not allow me to update my Visa card
I am due for Feb 15, 2024 update of mthly subscription. The card needs to be changed before then or its will decline. When and how do I update card?
Hello Michelle,
You cannot remove a billing source if it is currently funding an active subscription. You would need to cancel any auto-recharge settings and any active subscriptions associated with your Microsoft 365 account. Once all subscriptions have expired, you should be able to remove your credit card payment method.
You can also contact Microsoft Support:
Get support - Microsoft 365 admin | Microsoft Learn
Kindest regards
Leon Pavesic