Selecting a cell in Excel goes to an incorrect cell

Anonymous
2023-06-08T14:41:12+00:00

Issue reported multiple times for several years:

When selecting a cell in Excel, the cell selected is in a different location to where the user's cursor is. Issue leads to massive amount of lost productivity and causes serious errors in data.

Reported multiple times recently, no response from MS other than to report it to Feedback Hub (again).

The bug renders Excel totally unfit for purpose, for customers paying for it.

The bug should be fixed immediately, treated as high priority.

Steps already tried:

  • Regress Office version.
  • Rebuild laptop altogether.
  • Change laptop altogether.
  • Try Safe Mode.
  • Reset scaling to 100% on all monitors in use, and reboot.
  • General driver updates.
  • Try touchpad instead of mouse, change mouse.
Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-23T14:12:57+00:00
    1. Resizing the window, minimizing the window, change to another sheet and anything else that has to do with changing the current window fixes the problem.
    2. This happens on all my machines where I work.
    3. This happens on all different types of monitors
    4. This happens using the touchpad and a wireless mouse, regardless of the manufacture

    The problem is related the grid in the software. It just gets lost. I did notice something that ALL my machines do when this happens. The cell that is click selected is always higher (negative pixel location) than the cell that is actually clicked on.

    For all of us that have this problem confirm that is the case for you as well?

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  2. Anonymous
    2024-05-22T23:34:57+00:00
    • Resizing the Excel window has generally been the most reliable way of fixing this (for a couple minutes, until it pops up again), so I do think you are on to something with the 'grid' rendering.
    • I do not think this has anything specifically to do with monitors (I am on a laptop, no external monitors 90% of the time, but I see it with and without external monitors)
    • I do not think this has anything to do with touch pad gestures (as all of mine are disabled)...it also does not matter if using touch pad, or mouse.

    This has been going on for quite some time. Fully agree with others frustration in MS support and help these days, but thanks Chris for jumping in.

    I grew up, and live in Seattle, know a LOT of folks from/at MS. At one time, it was the top of the class for business software. Now, Enshittification is well entrenched in current MS and all of the '365' junk being put out these days...but Satya is making bank, so all good right?

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  3. Anonymous
    2024-05-15T13:38:22+00:00

    Chris, what is the latest on this? Well over a year now, problems caused every single day. It's the most extraordinary situation, it's barely believable this still isn't fixed, have you got anywhere with it?

    Thanks,

    Tom

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  4. Anonymous
    2024-03-15T13:11:15+00:00

    Feedback fails to post, error: "Something went wrong — try submitting again in a few minutes." Had to remove attachment, which isn't very helpful, for it to then submit.

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  5. Anonymous
    2024-03-15T13:10:42+00:00

    Hi Chris, I've sent the following via Excel feedback (I don't have the icon you mentioned but assume it's the same as the feedback menu option). Thanks for taking this seriously, please continue to treat it as urgent, many thanks, Tom

    FAO Chris Hammond, regarding Excel offset bug (https://answers.microsoft.com/en-us/msoffice/forum/all/selecting-a-cell-in-excel-goes-to-an-incorrect/1f64c90e-4a48-475f-890e-e3aa26f3d8f0?page=4&messageId=36c743be-ec7d-4c74-9d4a-266bedfd3fa4), from Tom Vanheems (l**************@gmail.com). In response to latest query, issue occurs even both when touchpad is enabled or disabled. File attached. In screenshot, cursor was in G12, but G22 selected. Offset interval varies. Thanks, Tom

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