OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

123 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-05-02T19:44:24+00:00

    Finally! This works for me too. Thank you so much!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-05-01T21:01:26+00:00

    What's best way to get rid of the OneDrive I installed from the App Store? Just drag it to the trash can?

    (I come from a Windows background, so I always assume that uninstalling software is never as easy as it should be.)

    dbf

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-05-01T13:14:50+00:00

    Version 23.086.0423.0001 Standalone seems to be working for me after install. Someone has posted the download link in the forums. Here's the link https://oneclient.sfx.ms/Mac/Installers/23.086.0423.0001/universal/OneDrive.pkg

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-29T16:34:45+00:00

    Hi!

    I am about to try installing this version, but I am a bit lost.

    Will this process remove my current files in my OneDrive folder?

    What happens with the files that have not been syncronized yet?

    My OneDrive stopped working 17 days ago I just noticed :(

    Thank you!

    Question: Will this process remove my current files in my OneDrive folder?

    Answer: No. OneDrive is not known to delete personal files. Whatever personal files on your computer that have not been deleted online or in another computer that syncs with OneDrive will stay there after updating OneDrive. (That has been my experience. Your experience may vary.)

    Question: What happens with the files that have not been synchronized yet?

    Answer: If the new OneDrive version works, it starts synchronizing. All files on your computer not previously synchronized get synchronized (uploaded to your online OneDrive location). All files online not previously synchronized with your computer will then show up on your local folder (they may show up with a blue-bordered cloud icon or a round icon with a tick, depending on your settings). If you have another computer that continued to sync with OneDrive, all additions and deletions there will work their way to your Mac.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-29T14:39:43+00:00

    Hallelujah!!!!!! Thanks to all you for keeping me informed. It finally works👏👌🙏

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments