OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-04-28T19:47:28+00:00

    It's working thank you SO much for this easy work-around!! I pray it continues to work!

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  2. Anonymous
    2023-04-28T05:30:36+00:00

    I too have the same issue not being able to launch OneDrive on Catalina 10.15.7 despite seeking to repair it/reinstall it etc.

    To note that OneDrive is working on my other MAC using Mojave 10.14.4.

    I am happy to interface with any tech support to help validate this with the relevant dev team.

    Cordially,

    TP in Seattle

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  3. Anonymous
    2023-04-27T17:52:01+00:00

    They rolled out 23.071 which doesn't work.

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  4. Anonymous
    2023-04-27T16:15:23+00:00

    I thought the same. If the problem is that the application does not open, how will I "keep the application running"?
    My translation of the message was "Go to https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0#OSVersion=Mac or the equivalent in your language every now and then, and check if there is a new version published. If there is, uninstall the unuseful thing you have now, replace it by the new one, and pray if so you wish.

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  5. Anonymous
    2023-04-27T12:34:53+00:00

    Funny thing is that the onedrive is not running after update. It just doesn't start, no processes no traces of it in activity monitor. I don't know how is it going to be updated then. It is updated from its own package by standalone_updater.

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