OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR


-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

123 answers

Sort by: Most helpful
  1. Anonymous
    2023-04-17T11:13:01+00:00

    Are you actually running Catalina on those M1s? The OneDrive bug apparently affects Catalina and not the newer MacOS systems.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-04-17T11:04:23+00:00

    I've had to do a work around using Resilio Sync Software and the two M1 Macs I have that are still running working versions OneDrive. But as you said any alternates have issues, for sure. At least I can work for now, until hopefully there is a fix.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-04-17T10:16:55+00:00

    It worked for me, albeit briefly as the Updater app was too quick to update before I could kill it.

    Issue seems with the updater and I wonder if there is a more stable fix to STOP updater process.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2023-04-14T18:21:02+00:00

    There is DropBox, google drive, and Adobe cloud. All cost $$$$ and all have some type of issue that will make you ask for an alternative.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2023-04-14T18:07:52+00:00

    I would love to get rid of one drive. Is there something else that allows the “files on demand” so I can see what’s available and only pull down what I need. Also needs to be able to select files I want to always have on my local sync folder. Ideas? Thanks!

    Michael

    Was this answer helpful?

    0 comments No comments