OneDrive's recent update 23061.0319 doesn't open on Mac (Catalina v10.15.7)

Anonymous
2023-04-04T16:35:52+00:00

Dear Support Team

As a result of the recent OneDrive update 23061.0319 (installed on my Mac on the 1st of Apr 2023) OneDrive app won't sync or open on my MacBook Pro (Catalina v10.15.7).

Despite following the steps as (as published in Microsoft Support Centre and also Microsoft Community) OneDrive won't open or function at all.

My feeling is that the new update creates an issue with the Catalina Operating system which unable it to open/function/sync..

Therefore, OneDrive is not working appropriately.

In order to resolve the matter I have followed the below steps and no luck:

Would be highly appreciated if you provide some guidance on the matter.

Many thanks in advance.

Regards

DR

-Step1:

Try resetting the app."Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)Find OneDrive in your Applications folder.Right-click OneDrive and select Show Package Contents.Browse to the Contents > Resources folder.Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).Start OneDrive and finish the setup process."

-Step 2:

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2023-06-04T20:16:22+00:00

    That's what everyone 'advises' mainly because in many ways the internet is just one copy and paste facility. More to the point it DOESN'T work. It does bugger all

    I need access to my files and the are ALL on One Drive (because I travel a lot).

    My usual working Macbook died on my and I bought a replacement (though secondhand, can't afford a new one) and it is a good machine.

    Installed all my usual apps - but OneDrive will not launch.

    I've downloaded the latest version, previous versions which I now work and have done on other machines, but I am now well up the creek.

    The only advice online is what you says, but with 100 different sources saying the same thing doesn't mean it works!

    I am going NUTS! I have to get OneDrive up and running by yesterday!

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  2. Anonymous
    2023-05-28T02:49:44+00:00

    I tried installing the very latest available pre-release version but no success. I don't like the current best available fix though I might play with the firewall rules.

    I have a local copy of all my OneDrive files; I'll give this a few more days then start the migration to just using iCloud. It's a shame since I get 2TB of OneDrive storage with my 365 subscription.

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  3. Anonymous
    2023-04-10T06:19:58+00:00

    Facing the same issue. Catalina user. It seems latest version doesn't support Catalina.

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  4. Anonymous
    2023-04-10T01:10:54+00:00

    Same here, Haven't resolved yet. Cannot open app few days ago. I have tried reinstall with no luck.

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  5. Anonymous
    2023-04-05T22:39:06+00:00

    Hi Tim,

    Do you know if this problem persist on the newer Mac OS ? or just catalina.

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