Family safety app crashing on iOS update

Anonymous
2023-04-09T14:21:51+00:00

Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.

Microsoft 365 and Office | Microsoft Family Safety | Other | iOS
Microsoft 365 and Office | Microsoft Family Safety | Other | iOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-04-24T15:52:26+00:00

Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.

Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.

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  1. Anonymous
    2023-04-17T23:50:50+00:00

    I had the same issue and somehow I fixed it. This is what I did:

    1. Uninstall the app
    2. Power off the phone and power it back on
    3. Reinstall the app
    4. Go through the Get Started screen one by one
    5. Sign in the microsoft account.
    6. Select "send diagnostic data" (User Protocol Potato mentioned in his case he did not select this option but also fixed his problem)
    7. When asked for location service, I by accident selected the only once. And then app will say you have to grant the location, and will navigate to the iOS Settings, enable the location service there to Always
    8. Once back to the app, everything just works.

    Not sure this will work for all of you! Good Luck!

    BTW, I am using iPhone 13 pro, iOS 16.4.1

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  2. Anonymous
    2023-04-17T18:04:09+00:00

    Hello everyone, I wanted to apologize for the delay in response and also let you know that engineering is aware of this issue and is currently investigating the cause. There is currently no ETA on a fix, but I will make sure to update on this thread as soon as they have a viable workaround or solution.

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  3. Anonymous
    2023-04-11T20:49:59+00:00

    Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.

    I have the same issue with two ipads and two iphones (all ios 16.4.1).

    One ipad was a factory resetted device…

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  4. Anonymous
    2023-04-10T12:49:52+00:00

    Hello Jeremy,

    Unfortunately, I don't have any further troubleshooting to offer. There are no open issues published officially for Family safety app for IOS 16.4.1. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

    Thanks, Ravikumar

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