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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Not sure what everyone is talking about. The app works perfectly on my iphone!!
for 2-3 seconds....then crashes....over and over again...
the above solution didn't work for me.
is anyone from Microsoft actually monitoring this thread and hopefully addressing this issue??
J
Unfortunately the suggested fix of re-installation without location doesn't work for me. I've tried a variety of different options outside of those suggested also, and it still crashes. Clearly an MS bug.
Thanks. So another reinstallation might help ... Lets see.
Maybe try the whole process again. Now I remember this afternoon i already uninstalled and installed the app once but did not work.
In the evening, while I was in a meeting with my son besides me, I knew I have to fix this issue otherwise I have to use my computer to grant him every time he sends a request. That's how I found this method works for me.