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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Great idea. I did open the app through the website as you suggested. Created a shortcut, which is basically leaving the Family Safety app open. I closed the app and returned to the open tab and, wallab! I was in there. Until Microsoft thinks this is a priority, I have a way in. Thanks SR!
Thank you for the helpful update…. Glad to here it is being investigated.
Having the same issue.
Iphone 14, 128GB, iOS 16.4.1
Same issue.
Really disappointed in Microsoft's response "there are no known issues with the app and iOS 16.4.1
No, you (level 1 tech support) do not have a document to follow (aka, copy/paste) to people.
You (Microsoft tech) should collect data from anyone who is willing to help >YOU<, and then you pass it up to next tier.
The guy does not work for MS. He’s just offering free advice. And we know what that’s worth.