Hi Everyone, I read that many people complained about Data Protection Team at Microsoft and I want to add my voice to them, as it is a black hole. Due to a Microsoft bug for password less login, everyone in my organisation is unable to login to their account. I am posting this message with a different microsoft exchange server. The business has been down for four days, I contacted Microsoft at least 10 times. This is what happens every single time, great example of a complete system and technology failure: operator asks for contact details, case number, my address, business name etc. redirect to Data Protection team3. Data Protection team operator talks as if s/he has absolutely no clue what happened in the case despite providing them with case number4. I explain everything that happened from scratch with all the little details again as they ask the stupid questions every time5. They say what your contact details is, engineer will call you6. no one calls and I call back and go through above steps again and again and again, exactly the same every time, and every time no one has a clue of previous information about the caseI asked the operator to connect me to their manager, they refused. I asked them to connect me to engineer and they refused. Yesterday I called and someone said they contacted you! After digging deeper, realised they sent an email to the account that is locked out! Despite having my phone number, despite having my gmail email address and despite knowing how urgent it is, they contacted a locked account after 4 days and expected a response! So the operator for the 10th time took my details and now 16 hrs passed and no one has called. I need Microsoft to understand that my business is fully down due to their fault. I am hiring new employees who are supposed to start this week, I can’t use emails to contact them, I can’t use Slack because it has SSO, I can’t use my project management software because of SSO, and I can’t access my files because of SSO. Updating me about the case is the least they can do, but they prefer to play ignorance. Really frustrating and extremely disappointing of Microsoft. This is a formal complaint as I couldn’t talk to any other human that thinks out of the box and help me talk to someone who has the power to take action. A complete black hole call back procedure.

Have you found any solution? Having same problem for a week now.

I am in on a class action lawsuit! Here it six months later and it is still happening. My business will be belly up by the end of the week if this is not fixed. It is Thursday, so I am not optimistic. Reading different forums, MS has been doing this to businesses for at least two years. Great bunch of minds working there, huh? But sadly, the TOS we all agreed to says we cant sue and have to use an arbitrator.

I agree. There has already been a lawsuit (Schlacter v. Microsoft). I am in the same situation and it is terrible. I am starting to doubt there is even a "data protection team". I have called over 15 times. They told me the person assigned to my ticket had "absconded"! I ask for my ticket to be escalated and they hang up on me. They keep charging me and there is no way to cancel or get the help I need as I am locked out of the admin account! This must be a joke. I have sent a letter to their legal department.

You should read Schlacter v. Microsoft. I am an attorney and this issue is affecting me as well. I am going to get to the bottom of it. I cannot use any of my 365 apps! We should all find some way to share email addresses.

https://www.microsoft.com/en-us/legal/arbitration

Microsoft Nightmare - Data Protection team

Anonymous

Hi Everyone,

I read that many people complained about Data Protection Team at Microsoft and I want to add my voice to them, as it is a black hole.

Due to a Microsoft bug for password less login, everyone in my organisation is unable to login to their account. I am posting this message with a different microsoft exchange server.

The business has been down for four days, I contacted Microsoft at least 10 times. This is what happens every single time, great example of a complete system and technology failure:

operator asks for contact details, case number, my address, business name etc.
redirect to Data Protection team3. Data Protection team operator talks as if s/he has absolutely no clue what happened in the case despite providing them with case number4. I explain everything that happened from scratch with all the little details again as they ask the stupid questions every time5. They say what your contact details is, engineer will call you6. no one calls and I call back and go through above steps again and again and again, exactly the same every time, and every time no one has a clue of previous information about the caseI asked the operator to connect me to their manager, they refused. I asked them to connect me to engineer and they refused.

Yesterday I called and someone said they contacted you! After digging deeper, realised they sent an email to the account that is locked out! Despite having my phone number, despite having my gmail email address and despite knowing how urgent it is, they contacted a locked account after 4 days and expected a response!

So the operator for the 10th time took my details and now 16 hrs passed and no one has called.

I need Microsoft to understand that my business is fully down due to their fault. I am hiring new employees who are supposed to start this week, I can’t use emails to contact them, I can’t use Slack because it has SSO, I can’t use my project management software because of SSO, and I can’t access my files because of SSO.

Updating me about the case is the least they can do, but they prefer to play ignorance.

Really frustrating and extremely disappointing of Microsoft. This is a formal complaint as I couldn’t talk to any other human that thinks out of the box and help me talk to someone who has the power to take action. A complete black hole call back procedure.

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Anonymous

2023-10-19T14:08:57+00:00

Have you found any solution? Having same problem for a week now.
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Anonymous

2023-10-19T19:43:38+00:00

I am in on a class action lawsuit! Here it six months later and it is still happening. My business will be belly up by the end of the week if this is not fixed. It is Thursday, so I am not optimistic. Reading different forums, MS has been doing this to businesses for at least two years. Great bunch of minds working there, huh? But sadly, the TOS we all agreed to says we cant sue and have to use an arbitrator.
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Anonymous

2023-10-23T22:09:03+00:00

I agree. There has already been a lawsuit (Schlacter v. Microsoft). I am in the same situation and it is terrible.

I am starting to doubt there is even a "data protection team". I have called over 15 times. They told me the person assigned to my ticket had "absconded"! I ask for my ticket to be escalated and they hang up on me.

They keep charging me and there is no way to cancel or get the help I need as I am locked out of the admin account! This must be a joke.

I have sent a letter to their legal department.
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Anonymous

2023-10-23T22:17:24+00:00

You should read Schlacter v. Microsoft. I am an attorney and this issue is affecting me as well. I am going to get to the bottom of it. I cannot use any of my 365 apps! We should all find some way to share email addresses.
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Anonymous

2023-10-23T22:28:57+00:00

https://www.microsoft.com/en-us/legal/arbitration
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