Hi Everyone, I read that many people complained about Data Protection Team at Microsoft and I want to add my voice to them, as it is a black hole. Due to a Microsoft bug for password less login, everyone in my organisation is unable to login to their account. I am posting this message with a different microsoft exchange server. The business has been down for four days, I contacted Microsoft at least 10 times. This is what happens every single time, great example of a complete system and technology failure: operator asks for contact details, case number, my address, business name etc. redirect to Data Protection team3. Data Protection team operator talks as if s/he has absolutely no clue what happened in the case despite providing them with case number4. I explain everything that happened from scratch with all the little details again as they ask the stupid questions every time5. They say what your contact details is, engineer will call you6. no one calls and I call back and go through above steps again and again and again, exactly the same every time, and every time no one has a clue of previous information about the caseI asked the operator to connect me to their manager, they refused. I asked them to connect me to engineer and they refused. Yesterday I called and someone said they contacted you! After digging deeper, realised they sent an email to the account that is locked out! Despite having my phone number, despite having my gmail email address and despite knowing how urgent it is, they contacted a locked account after 4 days and expected a response! So the operator for the 10th time took my details and now 16 hrs passed and no one has called. I need Microsoft to understand that my business is fully down due to their fault. I am hiring new employees who are supposed to start this week, I can’t use emails to contact them, I can’t use Slack because it has SSO, I can’t use my project management software because of SSO, and I can’t access my files because of SSO. Updating me about the case is the least they can do, but they prefer to play ignorance. Really frustrating and extremely disappointing of Microsoft. This is a formal complaint as I couldn’t talk to any other human that thinks out of the box and help me talk to someone who has the power to take action. A complete black hole call back procedure.

Yes, I agree, the whole data protection team is really mismanaged - very poor service that you dont expect from a three trillion dollar company - the senior managemnt must review the functionality of data protection team - our ticket number is still outstanding for more than 3 weeks.

I have the same issue with DATA Protection. It has been a week now, and I have talked to support, and there is no timeline for a callback. When you set up Authenticator, there is no mention that you want to have alternatives to sign in other than Authenticator, and you are going to be locked out of your account if Authenticator does not work. Then you get a hold of support, and they say the same thing, a data protection person will get back to you via phone. When you ask for a timeline or day, they have no answer """" a black hole." For a company that designs scheduling software, this should be a very big embarrassment. All I can recommend is that if you are an MS account admin, make sure you add your phone number and an alternative email to your MS account under Security Info. Very Very frustrating

Thanks for your advice - I will try your approach. Microsoft data protection team is really pathetic!

File the Notice of Dispute like I said above and contact your state consumer protection division and file a complaint for unfair and deceptive practices. Bark up the "right" trees.

Unfortunately, my problem is still outstanding. I wanted Microsoft to reset password for the global Admin - its sending authentication code to an email or phone number which no longer exists. I initially reported the problem on January 17 and opened a ticket. Every time when I call them, they tell me that someone from data protection team would call me within 24 hours - I finally got a call from data protection team on January 30 and he told me that he is doing a verification process, and he would give me a temporary password within 24 hours - i am still waiting for his call. I don't know why a company like Microsoft, a 3 trillion-dollar company, is so mismanaged. I am really disappointed with their service.

Microsoft Nightmare - Data Protection team

Anonymous

Hi Everyone,

I read that many people complained about Data Protection Team at Microsoft and I want to add my voice to them, as it is a black hole.

Due to a Microsoft bug for password less login, everyone in my organisation is unable to login to their account. I am posting this message with a different microsoft exchange server.

The business has been down for four days, I contacted Microsoft at least 10 times. This is what happens every single time, great example of a complete system and technology failure:

operator asks for contact details, case number, my address, business name etc.
redirect to Data Protection team3. Data Protection team operator talks as if s/he has absolutely no clue what happened in the case despite providing them with case number4. I explain everything that happened from scratch with all the little details again as they ask the stupid questions every time5. They say what your contact details is, engineer will call you6. no one calls and I call back and go through above steps again and again and again, exactly the same every time, and every time no one has a clue of previous information about the caseI asked the operator to connect me to their manager, they refused. I asked them to connect me to engineer and they refused.

Yesterday I called and someone said they contacted you! After digging deeper, realised they sent an email to the account that is locked out! Despite having my phone number, despite having my gmail email address and despite knowing how urgent it is, they contacted a locked account after 4 days and expected a response!

So the operator for the 10th time took my details and now 16 hrs passed and no one has called.

I need Microsoft to understand that my business is fully down due to their fault. I am hiring new employees who are supposed to start this week, I can’t use emails to contact them, I can’t use Slack because it has SSO, I can’t use my project management software because of SSO, and I can’t access my files because of SSO.

Updating me about the case is the least they can do, but they prefer to play ignorance.

Really frustrating and extremely disappointing of Microsoft. This is a formal complaint as I couldn’t talk to any other human that thinks out of the box and help me talk to someone who has the power to take action. A complete black hole call back procedure.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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78 answers

Anonymous

2024-02-13T23:25:12+00:00

Yes, I agree, the whole data protection team is really mismanaged - very poor service that you dont expect from a three trillion dollar company - the senior managemnt must review the functionality of data protection team - our ticket number is still outstanding for more than 3 weeks.
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Anonymous

2024-02-13T23:03:46+00:00

I have the same issue with DATA Protection. It has been a week now, and I have talked to support, and there is no timeline for a callback. When you set up Authenticator, there is no mention that you want to have alternatives to sign in other than Authenticator, and you are going to be locked out of your account if Authenticator does not work. Then you get a hold of support, and they say the same thing, a data protection person will get back to you via phone. When you ask for a timeline or day, they have no answer """" a black hole." For a company that designs scheduling software, this should be a very big embarrassment. All I can recommend is that if you are an MS account admin, make sure you add your phone number and an alternative email to your MS account under Security Info. Very Very frustrating
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Anonymous

2024-02-02T13:27:30+00:00

Thanks for your advice - I will try your approach. Microsoft data protection team is really pathetic!
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Anonymous

2024-02-02T00:07:57+00:00

File the Notice of Dispute like I said above and contact your state consumer protection division and file a complaint for unfair and deceptive practices. Bark up the "right" trees.
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Anonymous

2024-02-01T22:16:48+00:00

Unfortunately, my problem is still outstanding. I wanted Microsoft to reset password for the global Admin - its sending authentication code to an email or phone number which no longer exists. I initially reported the problem on January 17 and opened a ticket. Every time when I call them, they tell me that someone from data protection team would call me within 24 hours - I finally got a call from data protection team on January 30 and he told me that he is doing a verification process, and he would give me a temporary password within 24 hours - i am still waiting for his call.

I don't know why a company like Microsoft, a 3 trillion-dollar company, is so mismanaged. I am really disappointed with their service.
Was this answer helpful?

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