Hi, Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down. I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues. The details of my Windows 11 PC are: Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit Windows 11 Pro 22H2 Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz RAM - 32.0 GB GPU - Nvidia Quadro P2200 So far I have tried the following Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes. Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash. Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file). Creating a New Blank drawing on my Windows 11 PC seems fine. Creating a New drawing based on my work templates on my Windows 10 PC seems fine. Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues. I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

This issue was resolved for me with the last update on 28-09-2023, version 2309. Thank goodness. I was ready to switch to other software.

I'm having the same problem same time frame. Working on a pc with windows 11. I have always had to Disable the hardware graphics acceleration in Visio. Suddenly the option to disable disappeared. I downloaded Visio to my new laptop running windows 11 and the option was there, to disable hardware graphics acceleration. Just a few minutes ago I started having scrolling and zooming issues on my laptop. Looked at the advanced settings and the disable hardware graphics acceleration had disappeared! I need help I can't work productively like this.

I encountered this today as well opening an older diagram originally built with Visio 2010 (32-bit) on Win7. Has lots of stencils in it. It works perfectly fine on Visio 2010 (on either Win7 or Win10), but is completely unusable on Visio 2304 (on Win10 LTSC 1809). I can get Visio to hang within 10 seconds just zooming out and scrolling up. Even without zooming if I try to copy one of the stencil objects a few times it eventually fails to copy and then goes downhill from there, objects vanishing from the diagram, and graphics corruption and eventual hang. Totally unusable. Tried disabling hardware acceleration, tried removing that registry key, tried applying updates, nothing works. I did see in the Visio changelog there was a fix for zoom but that apparently wasn't adequate. On another more simple diagram that I made last week it works fine but it's really small and simple by comparison (~150kB vs ~12MB). Otherwise I haven't used Visio too much in the past 6+ months.

For some reason, I am unable to find anything using this file path. Are you using visio for O365?

Hi Adrian, Thanks for posting in the community. We are happy to help you. According to your description, the situation may be caused by your template, existing add-ins, or any macros in your Visio. Please try the following steps to troubleshoot it further. Please try to create a new drawing based on Bsic Diagram or Blank Drawing. Check if the situation still happens or not. Please check the existing add-ins. Click File> Options> Add-ins. If you can find any add-ins, please click Go> untick the related add-in and click OK. After that, please check again. Please check the existing macros Click the Developer tab> Visual Basic . Check if you can find the Module files. We look forward to your response. Thanks for your cooperation. Sincerely, George | Microsoft Community Moderator

Visio Freezes & Crashes when Scrolling or Zooming

Anonymous

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
Creating a New Blank drawing on my Windows 11 PC seems fine.
Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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46 answers

Anonymous

2023-10-03T18:21:24+00:00

This issue was resolved for me with the last update on 28-09-2023, version 2309.

Thank goodness. I was ready to switch to other software.
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Anonymous

2023-05-08T14:28:39+00:00

I'm having the same problem same time frame. Working on a pc with windows 11. I have always had to Disable the hardware graphics acceleration in Visio. Suddenly the option to disable disappeared. I downloaded Visio to my new laptop running windows 11 and the option was there, to disable hardware graphics acceleration. Just a few minutes ago I started having scrolling and zooming issues on my laptop. Looked at the advanced settings and the disable hardware graphics acceleration had disappeared! I need help I can't work productively like this.
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2023-05-08T19:38:47+00:00

I encountered this today as well opening an older diagram originally built with Visio 2010 (32-bit) on Win7. Has lots of stencils in it. It works perfectly fine on Visio 2010 (on either Win7 or Win10), but is completely unusable on Visio 2304 (on Win10 LTSC 1809). I can get Visio to hang within 10 seconds just zooming out and scrolling up. Even without zooming if I try to copy one of the stencil objects a few times it eventually fails to copy and then goes downhill from there, objects vanishing from the diagram, and graphics corruption and eventual hang. Totally unusable.

Tried disabling hardware acceleration, tried removing that registry key, tried applying updates, nothing works. I did see in the Visio changelog there was a fix for zoom but that apparently wasn't adequate.

On another more simple diagram that I made last week it works fine but it's really small and simple by comparison (~150kB vs ~12MB). Otherwise I haven't used Visio too much in the past 6+ months.
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Anonymous

2023-05-06T12:25:47+00:00

For some reason, I am unable to find anything using this file path. Are you using visio for O365?
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Anonymous

2023-05-03T08:07:37+00:00
Hi Adrian,

Thanks for posting in the community. We are happy to help you.

According to your description, the situation may be caused by your template, existing add-ins, or any macros in your Visio. Please try the following steps to troubleshoot it further.
1. Please try to create a new drawing based on Bsic Diagram or Blank Drawing. Check if the situation still happens or not.
2. Please check the existing add-ins.
Click File> Options> Add-ins. If you can find any add-ins, please click Go> untick the related add-in and click OK. After that, please check again.
1. Please check the existing macros
Click the Developer tab> Visual Basic. Check if you can find the Module files.

We look forward to your response. Thanks for your cooperation.

Sincerely,

George | Microsoft Community Moderator
Was this answer helpful?

1 person found this answer helpful.

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