Onedrive fails to start (segmentation fault) on MACOS 10.15.7

Anonymous
2023-04-06T22:43:29+00:00

Here is the crash report

Process: OneDrive [2746]

Path: /Applications/OneDrive.app/Contents/MacOS/OneDrive

Identifier: com.microsoft.OneDrive-mac

Version: 23.061.0319 (23061.0319.0001)

App Item ID: 823766827

App External ID: 855933703

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: OneDrive [2746]

User ID: 505

Date/Time: 2023-04-06 18:32:19.216 -0400

OS Version: Mac OS X 10.15.7 (19H2026)

Report Version: 12

Anonymous UUID: 9F92E85D-E79C-C263-FB01-5B5D7CB5BC74

Sleep/Wake UUID: F457D4FB-5635-4569-B56D-F738AD821700

Time Awake Since Boot: 2400 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [2746]

VM Regions Near 0:

--> 

\_\_TEXT                 000000010af4a000-000000010b39e000 [ 4432K] r-x/r-x SM=COW  /Applications/OneDrive.app/Contents/MacOS/OneDrive

Application Specific Information:

/Applications/OneDrive.app/Contents/MacOS/../Frameworks/PlaceholderManagerMB.framework/Versions/A/PlaceholderManagerMB

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.microsoft.PlaceholderManagerMB 0x00000001173e6efb _GLOBAL__sub_I_MacboxSyncRootManager.cpp + 35

1 dyld 0x000000011a9f1353 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 535

2 dyld 0x000000011a9f175e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40

3 dyld 0x000000011a9ec17b ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 493

4 dyld 0x000000011a9ec0e6 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 344

5 dyld 0x000000011a9ea234 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 188

6 dyld 0x000000011a9ea2d4 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 82

[...]

Thread 1:

0 libsystem_pthread.dylib 0x00007fff6cbb3b68 start_wqthread + 0

Thread 2:

0 libsystem_pthread.dylib 0x00007fff6cbb3b68 start_wqthread + 0

Thread 3:

0 libsystem_pthread.dylib 0x00007fff6cbb3b68 start_wqthread + 0

Thread 4:

0 libsystem_pthread.dylib 0x00007fff6cbb3b68 start_wqthread + 0

Thread 5:

0 libsystem_pthread.dylib 0x00007fff6cbb3b68 start_wqthread + 0

Thread 6:

0 libsystem_kernel.dylib 0x00007fff6caf0dea mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff6caf1160 mach_msg + 60

2 com.microsoft.OneDrive-mac 0x000000010b25a308 exception_server_thread + 211

3 libsystem_pthread.dylib 0x00007fff6cbb8109 _pthread_start + 148

4 libsystem_pthread.dylib 0x00007fff6cbb3b8b thread_start + 15

Thread 7:

0 libsystem_kernel.dylib 0x00007fff6caf3872 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff6cbb8425 _pthread_cond_wait + 698

2 libc++.1.dylib 0x00007fff69c88623 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93

3 com.microsoft.MSP2P 0x000000010beb788c std::__1::cv_status std::__1::condition_variable::wait_until<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > > const&) + 172

4 com.microsoft.MSP2P 0x000000010beb7743 Microsoft::Applications::Events::PlatformAbstraction::Event::wait(unsigned int) const + 99

5 com.microsoft.MSP2P 0x000000010beb7140 Microsoft::Applications::Events::PlatformAbstraction::WorkerThread::threadFunc(void*) + 672

6 com.microsoft.OneDriveTelemetryStableMac 0x000000011655920c void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(void*), void*> >(void*) + 44

7 libsystem_pthread.dylib 0x00007fff6cbb8109 _pthread_start + 148

8 libsystem_pthread.dylib 0x00007fff6cbb3b8b thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00007f97bd813810 rcx: 0x00007f97bd813818 rdx: 0x00007ffee4cb5b58

rdi: 0x0000000000000001 rsi: 0x00007f97bd813000 rbp: 0x00007ffee4cafa00 rsp: 0x00007ffee4caf9f0

r8: 0x000000011aa6e330 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x00007ffee4cafa10 r14: 0x00007fff933a0be0 r15: 0x0000000000000000

rip: 0x00000001173e6efb rfl: 0x0000000000010283 cr2: 0x00007fff8ac167e8

Logical CPU: 0

Error Code: 0x02000131

Trap Number: 133

Binary Images:

[........]

External Modification Summary:

Calls made by other processes targeting this process:

task\_for\_pid: 0

thread\_create: 0

thread\_set\_state: 0

Calls made by this process:

task\_for\_pid: 0

thread\_create: 0

thread\_set\_state: 0

Calls made by all processes on this machine:

task\_for\_pid: 247449

thread\_create: 0

thread\_set\_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=824.0M resident=0K(0%) swapped_out_or_unallocated=824.0M(100%)

Writable regions: Total=598.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=598.9M(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 1

Kernel Alloc Once 8K 1

MALLOC 201.4M 37

MALLOC guard page 16K 3

MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)

SQLite page cache 128K 2

STACK GUARD 56.0M 8

Stack 11.6M 8

VM_ALLOCATE 280K 14

__DATA 42.5M 414

__DATA_CONST 97K 6

__FONT_DATA 4K 1

__LINKEDIT 443.5M 63

__OBJC_RO 32.3M 1

__OBJC_RW 1908K 2

__TEXT 380.7M 402

__UNICODE 564K 1

mapped file 52.3M 58

shared memory 636K 15

=========== ======= =======

TOTAL 1.6G 1038

TOTAL, minus reserved VM space 1.2G 1038

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2023-04-08T21:01:30+00:00

    I'm having the exact same issue...with the same Mac OS version, 10.15.7. I'm also using the same OneDrive version. The problem arose in early April. After having syncing issues, it was very very slow, I uninstalled and reinstalled OneDrive. In the process downloaded the latest version. I've tried all these options listed above. Nothing works. Where can I download an older version? I've been unable to successfully run it for 3-4 days now and have tried various things to get it to launch. It is very frustrating. I have a crash report and can include it helpful. I'm an 365 yearly subscriber.

    Thanks.

    Colin

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  2. Anonymous
    2023-04-06T23:26:17+00:00

    Hello Frances,

    Greetings for the day! Could you please follow below steps to reset OneDrive app in MAC device?

    Option 1: Relink OneDrive from Mac

    1. Tap on the OneDrive icon in the menu bar
    2. Go to Help & Settings
    3. Go to Preferences > Account > OneDrive
    4. Click on Unlink This Mac
    5. Restart the system
    6. Add your account

    Relink OneDrive again on Mac and check if the duplicate files are still being created or not.

    Option 2: Clear OneDrive Cached credentials

    1. In the Spotlight search type Keychain
    2. Select Keychain Access
    3. Alternatively, if you are unable to see the Keychain under the spotlight, select the Utility folder and open Keychain Access
    4. Look for OneDrive
    5. Then, locate OneDrive Cached Credential entry and delete it
    6. Run OneDrive once again

    Option 3: Clear the Cache of OneDrive. (Open the Finder> Click Command + Shift + G> Enter ~/Library/Containers> Scroll down and move the folders related “com.microsoft.OneDrive” to other locations like Desktop.

    Option 4: To reset OneDrive on a Mac

    1. Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
    2. Find OneDrive in your Applications folder.
    3. Right-click OneDrive and select Show Package Contents.
    4. Browse to the Contents > Resources folder.
    5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
    6. Start OneDrive and finish the setup process.

    https://support.microsoft.com/office/34701e00-bf7b-42db-b960-84905399050c#ID0EBH=Mac

    If nothing resolve this, please reinstall OneDrive from Mac.

    You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com - https://go.microsoft.com/fwlink/p/?LinkID=251869

    https://apps.apple.com/us/app/onedrive/id823766827?ls=1&mt=12

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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