OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

Version: 23.061.0319

Obtained from: Identified Developer

Last Modified: 4/3/23, 3:18 PM

Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

Location: /Applications/OneDrive.app

Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

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147 answers

Anonymous

2023-04-12T07:24:05+00:00

Has anyone contacted the MS support?
Are they aware of this issue and working on it?
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Anonymous

2023-04-11T21:12:50+00:00

shame on you Microsoft, if the version does not work with an old OS, please learn your autoupdater not to install it and keep the old one
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Anonymous

2023-04-11T19:19:35+00:00
[edited with corrections]

here's what i did based on what Charlie47 commented on here (best to read his comments to understand the reason why this works).
- open Terminal (search spotlight), write/paste sudo nano /etc/hostsand hit return
- write your password
- below the last line of text write/paste 0.0.0.0 oneclient.sfx.msand hit return (if u see something at the bottom regarding file name or something simply hit return again)
- should be done by now so hit Control + O to save and then Control + X to exit
- restart your computer to flush cache (just in case)
- go to https://go.microsoft.com/fwlink/?linkid=823060, install the previous version of OneDrive and once that's done it should be working as before
i tried many other suggestions, both from this forum and the one i linked before, and this one was the only one that worked for me (OneDrive has been working as before all afternoon).

hope this helps!
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Anonymous

2023-04-11T18:59:08+00:00

I hope Microsoft fixes this ASAP. If not....will cancel the extra storage fee I pay and move over to a different solution like Google or Dropbox.
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Anonymous

2023-04-10T16:25:02+00:00

Thanks - i deleted the files in the MAU2.0 folder and reinstalled the version i got searching for 'onedrive for mac' on google. Unfortunately it didn't even work for 2 minutes before it crashed again. Any specific version you used?

And to the user who recommended to switch to linux, how easy is it for someone who's never used Linux?
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