Junk Emails Suddenly going to Inbox Feb 2023

Anonymous
2023-02-20T11:38:13+00:00

Hi, I had my hotmail account for over 20 years and I never had an issue like this. As of this morning at 4am ALL of my junk emails are going to my inbox. No settings have been amended.

Since I've had this account for many years every 5 minutes I receive a junk in my inbox. Ive searched for a solution online but all I can see is for outlook and not outlook/hotmail 365. I've tried everything at this point, from rules to flagging wit no help. Has anyone experienced the same? Microsoft doesnt seem to have a customer service team to help?

Many thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Anonymous
    2023-02-20T15:28:00+00:00

    Because I looked at the typed address behind the hypertext and I pinged it. It's coming from a legit Microsoft email account, but it's certainly a phishing attempt because the info is fake, and the links have redirects that don't go to Microsoft.

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  2. Anonymous
    2023-02-20T15:30:07+00:00

    I am experiencing the same problem as of this morning, February 20, 2023 all my junk mail started going into my regular email box, on my phone and my Windows PC both. I have filters set to contacts only so it is definitely not my end.

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  3. Anonymous
    2023-02-20T15:31:00+00:00

    Same! Woke up to 84 new emails when 5-10 is normal. I can’t take this!

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  4. Anonymous
    2023-02-20T15:31:30+00:00

    I am having the exact same issue on an iPhone 13 pro max. I am about to delete the outlook app and just use something else.

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  5. Anonymous
    2023-02-20T15:33:31+00:00

    Same issue here. Have had my account for 20 years and it has always been set to allow only emails from contacts and safe list to my inbox. Now EVERY junk email is going to Inbox and nothing is going to Junk. Can't even find the old customization section that lets you pick the level of spam filtering. Nothing in the menus. Nothing in the junk mail settings. Nothing online that's correct for the new updated menus. If they don't fix this quickly, I may finally make the switch to gmail....

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