your system has run out of application memory

Anonymous
2023-06-29T23:41:21+00:00

I keep getting an error message whenever I use onenote that says "your system has run out of application memory". It pops up after a couple minutes and has been going on for about a week now. Prior to this it had never happened. this is extremely frustrating because i need to use onenote for medical school. has anybody else had this issue and how do i fix it? i dont know if it has something to do with the new apple update? Plzzzzz help!!

Microsoft 365 and Office | OneNote | For education | MacOS

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Anonymous
2023-11-22T08:59:13+00:00

OneNote engineer here

It's hard to give you an exact date because of the staggered way in which we rollout Office Updates, but I can tell you that an improvement had been checked in.. and its a matter of releasing the update that should reach customer before end of year.

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  1. Anonymous
    2023-11-05T03:49:28+00:00

    Yep, seems fine now.

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  2. Anonymous
    2023-11-03T01:35:33+00:00

    Welcome to the Club :(((( .. Officially had to switch to Notability in order to function throughout my graduate program and not deal with this anymore. After creating an entirely new user the problem persisted once again.

    Overall, there are a lot of things I miss about OneNote.. and Thank goodness there is the onlie version where I can still access my previous notes ( at a very.. very.. slow loading rate).

    Maybe this is Microsoft's way of forcing you to buy a Microsoft computer if you want to use their services. Not sure. Very frustrating.

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  3. Anonymous
    2023-10-18T06:10:58+00:00

    Hi there,

    I am experiencing the same issue as many other people on this thread. I have accessed the activity monitor and regardless of closing the notebooks, I am still having 40+ GB being used while one note is open (even with one notebook open at the time).

    Is there going to be any solution to this in the future? I have had to create an entirely new user on my MacBook to try to avoid this problem (apple's solution for me) , and then to once again encounter the same issue a week after creating the new user. So... It is clear that something is not working right.

    I do not see the " com. Microsoft" in my library containers. So I was not able to try that solution.

    I have 3 years of very important medical notes on OneNote. And literally the only reason I use a computer is for school. Please please help us all with this struggle.

    Thank you,

    Karma

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  4. Anonymous
    2023-10-17T17:14:42+00:00

    Posting this in reply to a previous comment I posted on this thread.

    I tried a number of options posted online including:

    1. Making sure everything was up to date (One Note & IOS)
    2. Closing opened Notebooks (This proved to be painful as to do this I was trying to cut and paste less-used sections from my one active Notebook into a new Notebook which I could then close. This meant the new Notebook was trying to Sync and boosting up the memory usage in the process, crashing the app and the computer etc.... I eventually succumbed to taking my computer offline and closing the workbook manually, risking losing the sections I was moving across to the new Notebook which hadn't finished syncing... I figured I had backups anyway. I don't think I actually lost much, most of it had managed to Sync to OneNote online).
    3. Clearing Cache from the 'hidden' library files

    But these didn't help.

    Finally, I made sure I had my backups saved outside the application folders, then followed Microsofts steps to completely remove OneNote, reinstalled it, re-signed in, and so far the issue has been resolved.... I've been able to add PDF printouts to new pages and these have sync'd ok. There is a spike in memory usage when syncing up to about 5GB but it seems to come back down quickly... I'd suggest if you're having the same issue, try completely uninstalling OneNote - make sure you've moved your backup files out of the default location to somewhere else where you won't accidentally delete them in the uninstall!

    Has this fix been permanent for you?

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