Text disappearing and reappearing while typing MS word

Anonymous
2022-10-18T02:21:04+00:00

Hey All,

Running windows 11. ASUS m16.

Today a very weird quirk in word cropped up. As I'm typing, words that I've just typed will have random letters disappear and then reappear. When I delete something, sometimes the thing I just deleted will reappear on the document only to disappear when I'm typing elsewhere. No lag or anything happening, just randomly disappearing characters and reluctantly deleted words. Any idea if this is an issue related to a recent patch?

Cheers,

Nate

Microsoft 365 and Office | Word | For education | Windows

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Anonymous
2023-05-10T09:01:09+00:00

Enabling typing suggestions as suggested by MH524 on 23rd Feb 2023 seems to reduce, but not fully fix the issue for me. However, the suggestion popups are VERY distracting! Perhaps the suggestions popup causes a refresh of the image which clears the missing characters.

HOWEVER, I THINK I FOUND A FIX, based on this idea of "refreshing".

I found an article on techpowerup entitled "Graphical glitch in Word and Outlook (Office 365)".

I don't have GeForce Experience installed, but I do have Nvidia control panel, so I did the following things (I'm not sure that all of them are needed), but this is now fixed and working for me:

  1. In Nvidia control panel, I added Word and Outlook as separate programs to my "Manage 3D settings" under the "Program Settings" tab and for both I set the following:
  2. "Low latency mode" = Ultra.
  3. "power management mode = Nvidia recommended
  4. "preferred refresh rate = highest available.
  5. "vertical sync" = on

I restarted Word and Outlook and the disappearing characters are gone!

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  1. Anonymous
    2023-04-18T15:59:05+00:00

    Downgrading to Adrenalin version 22.5.1 is working for me with the limited testing that I've done so far, awesome. Great workaround. Device manager reports the actual video driver version as 30.1.15021.11005 dated 2022-04-28.

    The next one that I had readily available for testing was 22-11-2 and that too has the problems.

    I had 23.4.1 installed when I started this.

    After uninstalling the Adrenalin package, Windows automatically installs a bare bones driver. I tested using this also and it has the same issues. Device manager reports the version as 31.0.12027.7000 dated 2022-10-20.

    Another point of interest is that I had to take pictures of the screen issues with my phone. Using the print screen key, the image generated was fine.

    I'll send a bug report to AMD. See if that helps.

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  2. Anonymous
    2023-04-17T12:30:01+00:00

    Super valuable reply! The descriptions are exactly what I've been witnessing. I didn't know how to put my Outlook mouse-over issue into words, and this is perfect. I just now confirmed I have this issue on both AMD and Nvidia graphics cards. One computer is all AMD and personally built, while the other is all Intel (edit: I meant to say Intel/Nvidia) and purchased from Dell. Both computers are Windows 11. Both are using Office 365 (one family license and one business license). I have "Try the new Outlook" off on both computers. The issue occurs both on a 1080p as well as 4k screen. As I am typing and testing, a black box appeared over the UI of Outlook for a very brief instant then disappeared. The mouse-over artifacts described above continue to occur.

    I also have noticed where entire lines of text will graphically disappear only to reappear once you continue typing, scroll the document until the graphical glitch is off screen then return, or move the offending window. All three seem to resolve the glitch.

    Let's stay on this! Microsoft needs to address it. With disappearing text as I type, it literally has a negative impact on productivity. At this point it's not an annoying visual but rather a work impeding bug.

    Also, for what it's worth, I'm typing this entire reply in Chrome and have had zero graphical glitches with text on this computer (the Dell/Intel). I know for a fact I've experienced the issue in Chrome on YouTube while typing comments, so not sure why this web form works while the other doesn't (or possibly didn't).

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  3. Anonymous
    2023-04-15T01:38:54+00:00

    Same problem with Word and Outlook. No idea what's the solution. RTX 4090 latest driver.

    NVIDIA support is trying to help, we'll see how it goes.

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  4. Anonymous
    2023-04-13T15:27:18+00:00

    "Also getting flashes of other things as mouse moves over other emails in the column. It is becoming hard to use Outlook as it feels like it is happening more now than a couple of weeks ago."

    Absolutely. I've been searching for a solution to this issue as well (possibly related, possibly not) and have not found anything on forums. I thought it was just me since I couldn't find people talking about it. Thanks for sharing!

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