Phone number did not pass security checks microsoft

Anonymous
2022-12-06T12:58:17+00:00

* * Mod note added on 10 Jan 2024...

Brought here by a search? Sorry but the only two possible solutions in the thread (worked for 2 people) are on page 9.

I'm trying to create a E5 Subscription but when I get to phone verification step, I get an error while trying to send the code to my phone number:

We can't continue with the signup process for the following reason:

  • Your phone number did not pass security checks.

I've been using this phone number for over 10 years.

Microsoft 365 and Office | Subscription, account, billing | For education | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-12-06T15:53:29+00:00

    Dear Lucas Aprigio Da Silva,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to assist you.

    We do understand your concerns here, however, because your queries need to be checked from the backend, since we are belong to Microsoft Community site, we have limited resources to examine your queries further. we appreciate your efforts in this case. To quickly help assist, kindly contact our dedicated technical team via phone support Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn they will check and assist you accurately

    Thanks in advance for your understanding! Your patience and cooperation are much appreciated. For other concerns, please do not hesitate to add your post in the Microsoft Community Team.

    Stay safe and healthy. Have a nice day!

    Sincerely,

    Libeamlak | Microsoft Community Moderator

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  2. Anonymous
    2022-12-15T09:40:53+00:00

    my also same

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  3. Anonymous
    2022-12-15T14:42:58+00:00

    For all of you who have the same problem. I had to open a ticket on Azure Portal to be helped. They contacted me through the phone and e-mail, and after a few days asking me things like: "Have you followed the instructions described in the "how to create a E5 sandbox" documentation?" and "Have you inserted your phone correctly?" They just asked me to try again with a different phone but the same problem occurred then I tried again with my phone and it magically worked. They solved my problem but when I asked what happened they said:

    "We actively monitor and act against suspicious activities to protect customers and Microsoft platforms from fraud, account compromises, and other malicious activity. Our actions vary from preventing users from joining our program to disabling subscriptions. In this case, the data you provided did not pass our verification checks."

    "Due to our security measures and privacy concerns we are not allowed to provide any additional information".

    This was really annoying to me and I'm pretty sure it has been annoying to a plenty of people who just want to study and are facing the same problem. Hopefully Microsoft fix this out ASAP because clearly this is not just a security measure, it is a bug.

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  4. Anonymous
    2023-02-11T21:24:17+00:00

    same issue

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  5. Anonymous
    2023-02-12T10:27:34+00:00

    same issue

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    2 people found this answer helpful.
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