Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
All - my latest test findings as follows:
I took the decision today to run the diagnostic to temporarily re-enable IMAP/basic auth on my tenant (this gives system admins a bit of extra time if they were caught out by the basic auth deprecation), and see if the fault is still there with an affected account reconfigured back to basic auth.
Findings as follows:
- It doesn't make the slightest bit of difference to the fault - an affected account remains broken for subscription. So this doesn't appear to have any connection with the basic auth change/setting. This is what I expected if I'm honest as the change hit my tenant early in Oct and this problem didn't appear until a few days back.
- Because my tenant accepts basic auth now, I was able to add an affected account as type IMAP to Outlook 2021 on my test machine and that gives the Outlook error "The folder list was not fully refreshed. An IMAP command failed" when I tried to query IMAP folders. Ticking the equivalent box to TB to display all folders works in Outlook too. I then added one of my known working accounts to Outlook as IMAP, and subscription works fine on that.
So, what this proves in summary is the fault presents itself the same in both Outlook 2021 and Thunderbird and the fault is sticking rigidly to the affected accounts. So it rather looks like the problem is at the O365 end on a number of tenants.
I have updated the ticket I have open with Microsoft for the fault on my tenant.