Unable To Share Microsoft Office 365 Family Subscription With Family - Error 319087 - Now Solved !

Hi, there is no way anyone on this forum can escalate any issue, I wish it was possible!

Did you try contacting Microsoft Store telephone Contact Microsoft Store Support

as informed in the starting and in the thread !

Case No - 1040989704
Is already logged in and active for past 12 days now :)
they were also escalating it but to no end :)
just getting bounced from l1 to l2 n then l2 n then sudden chat disconnect !

feels like got robbed !
Family subscription sold for the benefits of personal subscription
i understand the frustration of @shadow J As well .... !

Hello There,

I'm Bambi and I'll be happy to help you with your enquiry.

If I understand correctly, you shared your subscription but the users you shared with cannot access the benefits of Microsoft 365.

The thread is a lot so I hope I got the issue raised?

To the solution, I will suggest something I have suggested to other users and have worked.

Kindly remove the users and send them a new invite via link ( I believe you mentioned you are unable to add them via email). After you have done this, find out if they have accepted the invite.

Here is how to do this: Select the Copy button to send the link via email, text, or other message to the person you want to share with. When they click the link and sign in with their Microsoft account, they'll be added to your subscription.

If they have, they should confirm it appears in their account by signing in to the Microsoft account here https://account.microsoft.com/services?ref=officesupport

If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription (the one they used to sign in earlier when you provided the link)

Review the details under the Services & Subscriptions heading.

If they find the subscription under the above they can move to the next steps.

If they have had Microsoft 365 subscriptions previously, they will need to sign out and sign back in to activate with the new subscription.

Kindly use the links below to do this:

To sign out of Office: https://support.microsoft.com/en-us/office/5a20dc11-47e9-4b6f-945d-478cb6d92071

To sign back in: https://support.microsoft.com/en-us/office/b9582171-fd1f-4284-9846-bdd72bb28426

I hope this information helps. If you have any questions, please let me know and I'll be happy to assist you further.

Regards
Bambi

Hello There,

I'm Bambi and I'll be happy to help you with your enquiry.

If I understand correctly, you shared your subscription but the users you shared with cannot access the benefits of Microsoft 365.

The thread is a lot so I hope I got the issue raised?

To the solution, I will suggest something I have suggested to other users and have worked.

Kindly remove the users and send them a new invite via link ( I believe you mentioned you are unable to add them via email). After you have done this, find out if they have accepted the invite.

Here is how to do this: Select the Copy button to send the link via email, text, or other message to the person you want to share with. When they click the link and sign in with their Microsoft account, they'll be added to your subscription.

If they have, they should confirm it appears in their account by signing in to the Microsoft account here https://account.microsoft.com/services?ref=officesupport

If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription (the one they used to sign in earlier when you provided the link)

Review the details under the Services & Subscriptions heading.

If they find the subscription under the above they can move to the next steps.

If they have had Microsoft 365 subscriptions previously, they will need to sign out and sign back in to activate with the new subscription.

Kindly use the links below to do this:

To sign out of Office: https://support.microsoft.com/en-us/office/5a20dc11-47e9-4b6f-945d-478cb6d92071

To sign back in: https://support.microsoft.com/en-us/office/b9582171-fd1f-4284-9846-bdd72bb28426

I hope this information helps. If you have any questions, please let me know and I'll be happy to assist you further.

Regards
Bambi

Hi Bambi

Pls Note The Below Image. Only 1 Shared Successfully !
But the Previous subscribers who r still getting the error "the original 4" were invited with that link policy u told ! please note the 2nd image in this reply !

in these two images i have shown to u that only 1 is getting shared and the rest 4 are not there ! and those 4 r the ones getting this problem !

Thank you for responding. Also the screenshot you shared was helpful.

This error message you received stipulates that your invites were sent successfully but the invitees have not accepted the invite. Can you confirm if they are unable to accept the invite meaning they saw the link but received an error?.

If you are unsure, cancel all the invites you have sent and go through the steps I sent again. However, you will not be able to send any more invites without canceling them. We will need the help of the people you shared with to resolve this successfully.

Kindly let me know if they received and if they got any error message when they tried accepting the invite.

Regards

Bambi