Excel Stocks not working in Office 365 after installing macOS Ventura v13.0

Anonymous
2022-10-25T17:56:07+00:00

**Parameters:**Hardware: Mac mini 3.6 GHz Quad-Core Intel Core i3
Software: Office 365 (v16.66.1)
OS: macOS Ventura (v13.0)
Connected Experiences: All On
Auto Update: Have always been On for both Office 365 and macOS

Additional: Nothing new has been installed on the system for over a year (other than SW updates)

TimeLine:

Two days ago: Microsoft Auto Update hung for hours

- Reinstalled MS Auto Update and was able to update MS apps  
- Excel Stocks working fine yesterday

This morning: Received error message: "COULDN'T REFRESH DATA TYPES We need to fix your account. Select Microsoft Excel from the top menu > Sign Out. Then sign back in with the account associated with a subscription."

Steps Taken:
Signed out of Office 365; signed back in. No change, and "Stocks" is missing.
Hard Reboot: No change, and "Stocks" is missing.
Scoured the forums online...pretty much tried everything that I could find...

Removed Office 365 Apps, reinstalled, rebooted, etc., signed in again, verified Connected Experiences all are on, and "Stocks" shows up as a menu item: however, when clicking on it, the same error message appears ('COULDN'T REFRESH DATA...").
Removed Office 365 another two times, reinstalled, rebooted, verified Connected Experiences, etc. etc. and no change.
Nothing has changed with my Office 365 subscription (still active, valid, no additional users, etc.).

Thoughts/Questions:

Is this a problem with the latest version of Office 365 (v16.66.1)?

- If so, is there a way to roll back to an earlier version that we know works (I have researched and not been able to find out how to do this.

Is this a problem with the latest version of macOS (Ventura v13.0)?

- If so, is there a way to roll back to a previous version of macOS?

If this isn't the right forum to solve this issue, can someone point me to where I can get assistance; I'm happy to pay a fee, as I'm over four hours of spinning my wheels with everything I've tried.

Thanks in advance to anyone who can assist.

Microsoft 365 and Office | Excel | For home | MacOS

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Anonymous
2023-01-26T18:59:10+00:00

I just received this from Microsoft:

Thank you for sending Microsoft feedback. Your input is valuable to us and helps improve our products.

Your feedback directly resulted in improvements to Office and we believe your issue has been addressed in the latest version of Office 365. Thank you! To get the latest update, follow the steps here.

For your reference, you submitted the following feedback on November 3, 2022:  MacOS Ventura 13.0 users have to downgrade to Version 16.65 because all newer versions up to beta 16.68 do not support stock quotes anymore! See this community report: https://answers.microsoft.com/en-us/msoffice/forum/all/excel-stocks-not-working-in-office-365-after/392964ae-24de-43c2-af1e-07aa33659a61

If you have any questions, please reply back to this email. 

Thank you,
The Microsoft Office Team

Note: Bold & Underline above was added by me

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  1. Anonymous
    2022-12-05T16:11:18+00:00

    Four easy steps:

    1. Launch Excel for Mac 365
    2. Go to "Help" top menu bar
    3. Select "Check for Updates"
    4. Deselect "Automatically keep Microsoft App up to date"

    Then you're good-to-go...until either MS or Apple change the next thing :)

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  2. Anonymous
    2022-12-05T14:46:27+00:00

    I think he either misspoke, or it will work just one time, like you said. No one else has been able to get 16.66 to work that I've seen on the forum (and I've followed it every day and every reply as I started the thread back in October out of utter frustration). It's disappointing that no one from Apple or Microsoft will provide any information, other than "you need to roll back to 16.65" (which has worked for me for a month now--only once did the program lose it's licensing). If anyone else has used Excel v16.66 with Apple "Ventura" OS successfully (and for more than one day), Please let us know. Thank you!

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  3. Anonymous
    2022-12-05T14:09:59+00:00

    If you read the post above mine JCX51 states he made 16.66 work. My post was in response to that. My belief is that either he misspoke OR it worked for him but won't after he shutdown and restarts.

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  4. Anonymous
    2022-12-04T21:15:25+00:00

    I had given the steps to get 16.65 working with Ventura a few weeks ago. Some noted it did not work for them, when I asked if they did all the steps it turned out they missed #5 which is to reset customizations. Once they did the list again including #5 it worked for them. I have had 16.65 up and running for weeks with Ventura 13.0.1 and no problem. I hope Microsoft puts in the time to fix this.

    1. Turn off auto-updates in office.
    2. Move the Excel file from Applications to Trash.
    3. Download and install 16.65 with this link.

    https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft\_Excel\_16.65.22091101\_Updater.pkg

    1. Open Excel.

    5. Go to Preferences - Ribbon and Toolbar and at bottom you see three dots in a circle. Click on that and choose reset all customizations.

    Following this exactly as shown should help you...... let me know.

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