My Cursor Keeps Turning White in Microsoft Word Without Typing

Anonymous
2022-08-15T21:33:58+00:00

My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.

This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?

Microsoft 365 and Office | Word | For home | Windows

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  1. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2022-11-08T12:27:22+00:00

    I see you've posted it. I think that's the most practical method. I will alert my Microsoft contact to have someone monitor the thread.

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  2. Anonymous
    2022-11-08T05:52:01+00:00

    The Windows team is tracking a bug similar to this, but it has been isolated to an Insider build of Windows 11. I've been told if they could get OS build numbers and what branch from others (Dev Channel, Beta Channel, Release Preview), then they could confirm whether it is the same issue.

    Here's my information:

    Processor AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz
    Installed RAM 32.0 GB (27.9 GB usable) (NVIDIA RTX 3070 with latest version update)
    System type 64-bit operating system, x64-based processor
    Edition Windows 11 Pro
    Version 21H2
    Installed on ‎8/‎16/‎2022
    OS build 22000.978
    Microsoft® Word 2016 MSO (Version 2210 Build 16.0.15726.20070) 64-bit

    I don't use Chrome or Edge, only Firefox, and I haven't had any issues there.

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  3. Anonymous
    2022-11-08T05:44:46+00:00

    The Windows team is tracking a bug similar to this, but it has been isolated to an Insider build of Windows 11. I've been told if they could get OS build numbers and what branch from others (Dev Channel, Beta Channel, Release Preview), then they could confirm whether it is the same issue.

    Where do we send this information? Are they actually monitoring this thread?

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  4. Anonymous
    2022-11-08T04:31:51+00:00

    My info is as follows

    OS: win11 Pro version 21H2(OS build 22000.1165)

    Word : Word 2016(16.0.5317.1000) MSO (16.0.5366.1000) 64-bit

    Edge: Version 107.0.1418.35 (Official build) (64-bit)

    Chrome: Version 107.0.5304.88（Official build) (64-bit）

    CPU: AMD Ryzen 7 5800H with Radeon Graphics

    GPU/Display adapter: AMD Radeon (TM) Graphics with drive version 30.0.14052.4003

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  5. Anonymous
    2022-11-08T02:45:16+00:00

    I can offer my info. on this problem. The cpu and gpu info will also be shown, in two days.

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