Stuck in import pst problem

Anonymous
2022-10-21T21:05:37+00:00

Hello All,

I'm stuck in a very strange problem and need help.

I imported pst file to m365 exchange using lifecycle data management console (https://compliance.microsoft.com), i sent as usal my pst using azcopy; i validate my mapping file and then i launched import to 365, as I maded it several times.

After a long time (my pst are quite little (12 gb in two files) i got an import error.

The same error appears on log with each pst.

Many thanks for helping me.

Best regards.

Herve

*******************************************

Here are the logs :

PST Filename,Target Mailbox,Import Status,Error,Total Items,Item Imported,Target Folder,Skipped Item Count,Last Failure,Total Item Size,Imported Item Size

mypstfilename.pst,___@___.___,Failed,Unknown,0,0,,0,System.NullReferenceException: Object reference not set to an instance of an object.

at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext.RunAsyncTaskT

at Microsoft.Office.Compliance.Ingestion.OAuthProvider.GetAppTokenFromESTS(OAuthTokenType tokenType, String tenantId, String serviceName, String serviceHostName) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\PSWSProvider\OAuthProvider.cs:line 492

at Microsoft.Office.Compliance.Ingestion.OAuthProvider.OAuthHackToInsertServicePrincipal(String tenantId) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\PSWSProvider\OAuthProvider.cs:line 238

at Microsoft.Office.Compliance.Ingestion.OAuthProvider.GetAppTokenFromAcs(OAuthTokenType tokenType, String tenantId, String serviceName, String serviceHostName) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\PSWSProvider\OAuthProvider.cs:line 463

at Microsoft.Office.Compliance.Ingestion.OAuthProvider.<>c__DisplayClass18_0.<GetTenantToken>b__0(String serviceName) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\PSWSProvider\OAuthProvider.cs:line 198

at Microsoft.Office.Compliance.Ingestion.OAuthProvider.GetAuthToken(OAuthTokenType tokenType, String tenantId, String serviceHostName, Func`2 authentication) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\PSWSProvider\OAuthProvider.cs:line 367

at Microsoft.Office.Compliance.Ingestion.OAuthProvider.GetUserToken(OAuthTokenType tokenType, String tenantId, String upn, String puid, String serviceHostName, Boolean usingSts) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\PSWSProvider\OAuthProvider.cs:line 215

at Microsoft.Office.Compliance.Ingestion.PswsOAuthAuthenticator.Authenticate(HttpWebRequest request) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\PSWSProvider\PswsOAuthAuthenticator.cs:line 106

at Microsoft.Exchange.PswsClient.PswsCmdlet.InternalRun()

at Microsoft.Exchange.PswsClient.NewPswsCmdlet`1.Run()

at Microsoft.Office.Compliance.Ingestion.ExchangeIngestionProvider.CreateNewMailboxImportRequest(String targetId, String azureBlobStorageAccountUri, String azureBlobSASToken, Boolean isArchive, String azureStatusPublishEndpointInfo, String name, String targetRootFolder, Nullable`1 contentCodePage, Int32 unrecognizedMailLimitPercent, String rulesBlobSasUri, ILogWriter logWriter, String& cmdText, String& error) in k:\dbs\sh\nibr\1018_000434\cmd\0\sources\dev\ingestion\src\workloadapi\IngestionProvider\ExchangeIngestionProvider.cs:line 727,0,0

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Answer accepted by question author
Anonymous
2022-11-17T07:29:59+00:00

I've not yet had to do another import, but on my support ticket they said it was now fixed.

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Anonymous
2022-11-10T16:42:09+00:00

Are you still having this issue?

Everything looks good on my end with the 365 import service among other things.

I'm also unable to find incident EX450352 anywhere under service health or via Google.

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  1. Anonymous
    2022-11-05T18:42:12+00:00

    What do you mean, where can you access the info? Do you mean where do you type the commands? If so you’ve got to use Powershell for Exchange Online.

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  2. Anonymous
    2022-11-04T19:19:21+00:00

    Where can I access this info?

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  3. Anonymous
    2022-11-04T11:26:32+00:00

    Hi Marcus,

    If I run Get-AzureADServicePrincipal -SearchString "Office 365 Import Service" before the change, nothing is returned.

    If I then run: Connect-AzureAD

    New-AzureADServicePrincipal -AppId 3eb95cef-b10f-46fe-94e0-969a3d4c9292

    and then re-run: Get-AzureADServicePrincipal -SearchString "Office 365 Import Service"

    It then returns a result, and import works.

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