Why did Personal Vault authentication change?

Anonymous
2022-10-10T17:31:28+00:00

It used to be that when I accessed my Personal Vault, it would ask me to authenticate with Microsoft Authenticator. That suddenly disappeared, and now it gives me the options of authenticating with a fingerprint or my PIN. I don't want my PIN to work to get to my Personal Vault. Other people use my PIN to access my machine. I don't want to use the same authentication to get to my personal vault. I want that to go to Microsoft Authenticator so that it is different.

Why did it change, and how can I change it back?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2023-02-26T11:55:49+00:00

    Can you come back and let us know if it sticks. My suspicion is this will undo again.

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  2. Anonymous
    2023-02-26T11:30:14+00:00

    It is very sad that there is no satisfactional answer. There is one desperate step that could help, I guess. If I unbind my MS account from Windows. Then I guess that OneDrive is not going to trust my device anymore and it should require 2FA again to open PV.

    And yes. It worked. After unbinding my MS account from Windows account the issue is fixed. OneDrive again require 2FA via MS Authenticator. So, hope it helps.

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  3. Anonymous
    2023-02-26T11:23:18+00:00

    It is very sad that there is no satisfactional answer. There is one desperate step that could help, I guess. If I unbind my MS account from Windows. Then I guess that OneDrive is not going to trust my device anymore and it should require 2FA again to open PV.

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  4. Anonymous
    2023-02-17T18:24:53+00:00

    That’s disappointing. I’m not sure I even want to try to fix OneDrive. Is there a third party app or some other way to hold sensitive files on both computers and mobile devices?

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  5. Anonymous
    2023-02-17T18:16:43+00:00

    FWIW - I thought I'd resolved the loss of two-factor authentication for my Personal Vault via installing an older version of OneDrive.

    I'm not sure if updates are overriding this or what - I've been working with MS OneDrive support and each of my 4 devices now opens my Personal Vault with a different experience - in one case defaulting to PIN-only and in another provide alternative options which are PIN only.

    For nearly a year, each of these devices operated identically and Personal Vault access was accomplished via entry of an 8-digit code from the MS Authenticator app on my phone.

    Unfortunately, after a week of daily interactions with MS support, it appears no one can explain why these changes occurred, why there are now different experiences on different devices or how to reestablish consistent two-factor authentication.

    During the time it worked consistently as expected, One Drive and Personal Vault was great. As of now, I have no confidence that my most sensitive documents are secure in One Drive Personal Vault.....

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