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I have a vast number of Word documents that include links to jpg images in nearby folders.
When you click on it, normally (until today) the image opens up in Photoshop Elements 14, and I can edit and save it etc.
Today however when I click on any of these links I get a box asking me to look for an app in the Microsoft Store: "you'll need a new app to open this about link". I don’t want to go there as I already own Photoshop and if I click on Store it doesn’t seem to have a route back to my own programme files.
In Windows Explorer I can see that jpg files default open with Photoshop, as they always have done. This only seems to apply to hyperlinks. It continues to work for .tiff files, but not for .jpg or .jpeg files.
On Settings/App/Default apps, Photoshop is correctly set as the default software for images
Photoshop Elements Update says it is fully up to date. In settings/App etc. there is no Modify button, just uninstall which I don’t want to risk. I’ve tried to Repair Office which made no difference.
Allori.jpg
AlloriT.tif
[Moderator note: thread updated with operating system (Windows 10)]
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can now confirm that the fix has been done, and having reenabled auto updates on Office the hylerlinks are now working correctly.
Hi Neil, Luke here. I tested several recent Office update releases and I think I isolated the culprit that broke your Word doc links.
For the April 20 Version 2203 (Build 15028.20228), the test docs with JPG and PNG links work as expected when I click on the hyperlink. Note the first time I tried the JPG link, there appeared a security warning about dangerous file formats which you can ignore. Standard Microsoft procedure for JPGs.
For the subsequent release of April 26 Version 2204 (Build 15128.20178), the test docs with JPG and PNG links did not work and produced this error message when I click on the hyperlink: "No Program is registered to open this file." I checked my file associations in Windows settings and confirmed this is incorrect; my JPG and PNG file associations are still the same as ever.
To rollback to the last working version, I modified LiranLustig's suggestion with the version number. You can use this command line (following LiranLustig's instructions):
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.15028.20228
After a successful install is achieved, open Word again, go to File\Account, and make sure to Disable Updates so you don't receive the rogue update. No telling how long the wait for an update with the bug fix but there's little downside to sticking with the April 20 Version for a while.
Note that I have tested this only on Windows 11 and Office 365. It is expected to work on Windows 10 and Office 2016 but no guarantees. As LiranLustig notes, this is not a system restore so it is relatively low impact and should not affect other operations or programs.
So to recap, it appears the April 26 Version 2204 (Build 15128.20178) update introduced this bug.
Cheers,
Luke
I've just heard this morning from Microsoft Level 3 Escalations team this morning; they have been giving me weekly updates on their progress in resolving this bug. They have now decided that the problem needs to be transferred to the Development team, who will take over responsibility for fixing what has turned out to be an extremely difficult problem to fix. I am assured it will be fixed at some stage, and that the fix will appear in an Office update when it is ready and fully tested. But they can't tell me when, and refuse to undertake to do so, even though I have explained that to continue my work I have had to roll back to an earlier version and disable automatic updates of Office. I have been invited to use the feedback App to report this (which I've done) but have no confidence that will produce any response. So if anyone is able to tell me when the bug has been fixed I'd be very grateful!
16 years of my scientific work, out there in the hands of corporations, can't be used properly because the text continually refers to high-resolution graphics that should come up with the links, and can be run in a graphics program in the window beside it. I have to advise them to hover over the links, locate the graphics, and open them manually. Big companies cant be expected go back to the April 20 version just so my work, and that of a few others can operate properly.
I hope Microsoft appreciate the trouble their bug is causing in the world, and fix it ASAP.
Yep, I know. It took me about 10 hours to dig into that problem. I had a serious business client who had to fix that problem for his business so I had white night for it. I fixed 6 of his Pc's like that... It doesn't really matter which version you roll back to. The differences are insignificant. I only needed the hyperlinks to work again.
I'm happy to hear that my fix worked for others too.
Have a good one.