How to investigate a billing charge from Microsoft?

Anonymous
2022-12-14T22:37:13+00:00

I have a charge on my Mastercard bill and want to get the receipt sent to me.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Anonymous
    2023-02-08T07:39:47+00:00

    Hi, I have a Microsoft account, but I didn’t authorise a subscription. I don’t no why I’m being charge for this, I’m really confused. It says that I signed up for a free trial, which I didn’t do, now they have taken the payment.

    Thank you

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  2. Anonymous
    2022-12-15T15:08:52+00:00

    Thanks, if you still need assistance. You can contact Microsoft Store Support.

    https://support.microsoft.com/office/4f615f2a-6bbd-fd69-6695-ae213d63eef0

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  3. Anonymous
    2022-12-14T23:49:41+00:00

    Hey Daniel

    We have checked all of our email and order history and this charge does not come on on any of our accounts.

    We have also watched the video and done what it suggests.

    Is there a way of reverse engerening our Mastercard bill to find the invoice?

    Our bank has said it was a digital good games but that's all the info they gave us.

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  4. Reported
    Anonymous
    2022-12-14T23:16:20+00:00

    Hi Matt,

    Thanks for posting in the Microsoft Community.

    I understand you want to investigate an unrecognized charge from Microsoft.

    Have you checked your email or order history?

    Please watch the video tutorial and use the charges troubleshooter.

    https://support.microsoft.com/office/398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you have any questions, please let me know and I'll be glad to assist you further.

    Best Regards,

    Daniel

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