How to investigate a billing charge from Microsoft?

Anonymous
2022-12-14T22:37:13+00:00

I have a charge on my Mastercard bill and want to get the receipt sent to me.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Anonymous
    2023-02-14T02:35:10+00:00

    I have charges for .99 on my bank account numerous times. 11 so far. But when I go to my Microsoft account there are no charges. And no emails to confirm. The bank has reversed 10 charges so far. I have no way to

    Contact Microsoft since everything is online and no live person to contact. Apparently this is a problem others are having as well. I need information on what to do next. It states it’s for digital games but I find no record of anything I will continue to advise my bank to deny these charges until I can find an answer.

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  2. Anonymous
    2023-02-13T20:51:38+00:00

    I need to speak with someone about my MS accounts. I just discovered I have been charged for two accounts of the same product for year's. Please have someone contact me about this matter.

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  3. Anonymous
    2023-02-12T19:19:03+00:00

    I have a charge on my CapitalOne Master Cars ending in 1850 dated Feb 2 ,2023 For $99.99, MICROSOFT*SUBSCRIPTIONMSBILL.INFOWA.

    I was already billed on my Pay Pal Credit Card, ending in account #6428 with a reference Number P9283000REHM6V27D, I need to know why I was billed on 2 different Credit Cards for same thing. PLEASE ADVISE AND TAKE CHARGE OFF MY CAPITALONE ACCOUNT.

    Connie S Quezada

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  4. Anonymous
    2023-02-12T03:05:50+00:00

    Order number 9684728068

     Order number 1490333306

    Order number 8495504473

    Order number 4252732808

    Order number 8441742228

    Order number 2290007307

    Order number 4259262503

    Hello,

    I am disputing the orders above and i have no idea about this. I am request an immediate refund right away

    Thanks

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  5. Anonymous
    2023-02-12T02:26:09+00:00

    Yes. I have checked all of my email and order history on Microsoft, or anything else. The charges are not mine.

    I watched the video and did what they said to do. I do not like my card being at the disposal of Microsoft in the first place!

    I was charged a sum of $2.15 twice! This is not a large sum, but I want to know what I did to be charged this amount.

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