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I'm just after some advice please. I am an academic editor and use Word 2016 professionally. I use track changes for every document. However, I have found that in many cases - probably 75% - I will be working on a document and the cursor will suddenly jump to the last page. This is incredibly annoying. I have discovered that this doesn't happen when I set it to 'view all markup', but I can't edit very easily when I can see all the changes so this is not an appropriate solution. Please note this is NOT the same issue that other users have had with the cursor jumping to the end after pressing 'enter' - that can be fixed in Page Setup and is not the same problem I am experiencing.
Another issue which may or may not be related is that the 'save as' box will also randomly pop up. I am definitely not accidentally pressing the shortcut as it happens when I'm typing or just when moving the cursor along the text using the arrow keys.
This has been happening for around a year now and at first I thought it was a bug that would be patched in later updates, but this hasn't happened. I have repaired the program with no success. Any advice would be most appreciated!
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have taken the screen recording but can't work out how to upload it! Can anyone help?
Hi Kathy,
I have been using a brand new latop the past few days and the problem is still there. Specs are Windows 10 Home, 20H2. No issue with mouse or keyboard as it is a new device. I'm using Office 2016. I don't use Paint or ppt so not sure whether the issue happens there or not. I will add a screen recording next time it happens so you can see!
I do know that others are experiencing this, as I mentioned it in an editors group I am in and several other people reported the same problem. It is specifically linked to whether track changes are visible or not and can be prevented by setting it to 'view all markup'. However, as mentioned, this is not a suitable solution long-term.
Thanks again for your help and I'll get back to you with a screen video soon.
Thanks for your response - it is not the same issue as the one you linked. It is very specifically associated with whether tracked changes are visible or not as changing it to 'view all markup' stops the problem (but as mentioned, this is not a suitable fix). It is as though there is a point in the sentence that 'sticks' and pushes the cursor to the end of the document. I have a new laptop now and unfortunately the problem persists :(
Hi LeventGoktem,
Thanks for your swift answer to our query earlier. We have split your reply as new thread - Word Issue: Save As prompts randomly and cursor moves backwards so the Community will address your concern thoroughly.
We appreciate your reply and engaging to Microsoft Community and have a great day!
If you have a different concern kindly create a new thread using this link.
Sincerely,
Kathy A.
Consumer M365 Forum Moderator
Microsoft Community
I have been using Word 2016 in Safe Mode for a few hours and experienced no problem. However, yesterday I used it in normal mode and experienced no problem, too. I will continue in Safe Mode. Let's wait and see.