OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-20T08:39:52+00:00

    same behavior here on iOS 14.8

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  2. Anonymous
    2021-09-21T02:15:54+00:00

    Hi all，

    Thanks for sharing updates with us and I really appreciate your effort and your precious time doing those.  Glad you hear that the crash issue( Office 365 apps) has been fixed with new updates version of Office 365 16.53.1(21091600) on IOS device.

    Regarding to issues with Edge(Crash), can you please share with us Microsoft Edge version your IOS device? does another browser work fine in your device?

    Thank you for your understanding and cooperation.

    Best Regards

    Waqas Muhammad

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  3. Anonymous
    2021-09-21T06:00:13+00:00

    the version of the edhe browser -> see the post above.

    other browsers work fine.

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  4. Anonymous
    2021-09-21T06:15:44+00:00

    Hi,

    Thank you for taking the time to report this difficulty, as I understand that would be a frustration to encounter. Sometimes s cache may corrupt over time due to various reasons and could crash Edge. Please try to  clear the cache on Edge and also please try to uninstall/reinstall Microsoft Edge on your device and check the outcomes.

    Thank you for your understanding and cooperation.

    Best Regards

    Waqas Muhammad

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