OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  2. Anonymous
    2021-09-18T03:30:05+00:00

    It would appear that Word and Office haven't received the update for, "Addresses a stability issue when using organizational accounts." yet.

    so what is it that I have to do in order for my computer to function properly?

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  3. Anonymous
    2021-09-18T06:35:58+00:00

    Hi all，

    Thanks for sharing updates with us and I really appreciate your effort and your precious time doing those.  We apologize for the inconvenience the problem caused for you.

    There is updates version of Office 365 16.53.1(21091600) available on IOS device, please try to updates Office to new version and check if there is any difference:

    Thank you for your understanding and cooperation.

    Best Regards

    Waqas Muhammad

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  4. Anonymous
    2021-09-20T08:03:33+00:00

    Office Apps are working fine now. Still having issues with Edge 93.0.961.47. Should it be fixed here as well?

    I'm logged into my work account and internal websites published trough App Proxy won't open. The loading bar starts but the only thing that happens is that Edge is crashing then.

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