OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

41 additional answers

Sort by: Oldest
  1. Anonymous
    2021-09-17T16:58:22+00:00

    This also happens on IPhones with ios15. Most MS apps will start but loose focus. App needs updated or it’s an iOS bug. Happened during the beta with other apps but not MS apps that I can remember.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-09-17T19:14:14+00:00

    It seems that Microsoft has posted updates to the failing apps in the App Store and they have repaired whatever issues where at fault for the malfunction. Mine are working on both my iPad and iPhone.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-09-17T19:28:13+00:00

    WORD still crashes for me even after today's re-install...

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2021-09-17T20:16:33+00:00

    It would appear that Word and Office haven't received the update for, "Addresses a stability issue when using organizational accounts." yet.

    Was this answer helpful?

    0 comments No comments