OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-17T12:09:03+00:00

    I am facing the problem on my iPhone. Outlook, OneDrive & MS Teams are working fine. All other Office apps (including Lens) are crashing following iOS 15 upgrade. All these apps were working fine on iOS 15 beta versions.

    This is very poor customer experience.

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  2. Anonymous
    2021-09-17T13:41:39+00:00
    1. I deleted LinkedIn and still no go. Re-installed LinkedIn and again no go.
    2. I have never had Edge on my iPhone or iPad. Installed it anyways, and still, no go.

    This has nothing to do with external applications. This has something to do with the iOS and iPadOS 15 RC builds, and the Office 365 apps.

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  3. Anonymous
    2021-09-17T14:23:05+00:00

    I have been running iOS/iPadOS public beta 15 since it’s release in June. I installed all subsequent updates to my devices as they were released. During that time I have been able to use the above mentioned apps without a single issue. I installed the 15 RC yesterday and have found that my iPhone and iPad cannot load the following apps, OneNote, Office, Word, Excel and PowerPoint. I have uninstalled and reinstalled the apps, rebooted the devices then reinstalled the apps with no success.

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  4. Anonymous
    2021-09-17T14:47:14+00:00

    I have the Same problem but on iOS 15 on iPhone

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