OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-15T10:33:49+00:00

    Thanks for your help!

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  2. Anonymous
    2021-09-16T15:13:40+00:00

    Seems like the latest updated version of EDGE has resolved the crash issue on iOS 15 RC release specific to EDGE app. Like wise if other apps get the updated version i hope it will resolve the crash issue.

    Error while crashing the onenote app:

    com.apple.defaults 0 error CoreFoundation 2021-09-15 18:23:22.941275 -0400 Couldn't read values in CFPrefsPlistSource<xxxxx> (Domain: xxxx.com.microsoft.shared, User: kxxxxxxAnyUser, ByHost: Yes, Container: (null), Contents Need Refresh: Yes): Using xxxxxxreferencesAnyUser with a container is only allowed for System Containers, detaching from cfprefsd OneNote
    18:23:23.1xxxx2 -0xxx0 1 64: xxxxxxd Scene com.apple.FrontBoard 0 error FrontBoard 2021-09-15 18:23:23.1xxxx62 -0xxx0 Ignoring update for invalidated scene: sceneID:com.microsoft.onenote-default SpringBoard

    Error creating file /private/var/mobile/Library/Logs/CrashReporter/.OneNote-2021-09-15-1xxxx.ips, No such file or directory

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  3. Anonymous
    2021-09-17T07:11:55+00:00

    Hi all，

    Thanks for your feedback and we got few reports recently about this issue. We apologize for the inconvenience the problem caused for you.

    To help you and the other members have a clear picture on this issue status, here is a summary on this issue.

    Issue Symptom:

    ===================

    Crash Office 365 apps(Word/Excel/ OneNote)etc. on iPad Pro (OS15) version.

    Issue Environment:

    ===================

    Office 365 apps version is 2.53.

    iPad Pro (OS15) version.

    Possible suggestion:

    ===================

    Currently here is possible suggestion:

    1.It might be also possible other third-party installed app will affect on Office 365 crash issue on your device. After my search I found some user mentioned when they remove LinkedIn App which was saving all the cached data or they reinstalled LinkedIn and then all the Apps of Office worked again.

    2.Some users meet same issue (crashing Office 365 apps running the iPad 15) and after latest updated version of Microsoft EDGE has resolved the crash issue on iOS.

    This post is continuously updated. We will post back and updates this post once we get new information and solution

    Thank you for your understanding and cooperation.

    Best Regards

    Waqas Muhammad

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  4. Anonymous
    2021-09-17T07:24:25+00:00

    Thank you, Waqas.

    I have contacted my organisation about this (to raise the ticket in the admin centre, as you suggested) - and they suggested to me that I should perhaps wait for the Microsoft apps to be updated to be compatible with the new iPadOS15 update. They didn't necessary raise the ticket in the admin centre as I requested, but they seem to suggest that it is a compatibility issue... This sounded somewhat feasible to me as the Microsoft apps (OneNote and Office) started crashing after I updated to iPadOS15 (those apps were working just fine before the update).

    (also just noting that I deleted LinkedIn - and Microsoft apps still crash; I reinstalled LinkedIn, the apps still crash; I deleted it again; the apps still crash. And I do not have Microsoft Edge installed on my iPad).

    Thank you.

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