OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-15T10:33:49+00:00

    Thanks for your help!

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  2. Anonymous
    2021-09-15T09:01:14+00:00

    Will do. Thank you.

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  3. Anonymous
    2021-09-15T08:54:30+00:00

    Hi all,

    I understand you unable to open any office 365 app(Word/Excel PowerPoint/OneNote) on iPad OS 15 version.

    Considering , since you tread all trouble steps(rest, uninstall/reinstall) but issue still persist and this issue occur when you update your iPad OS to 15 version.

    Since issue related with all office app . The possible reason of this issue is related to the back-end,  for Office 365 business subscription user we suggest your contact IT admin of your organization and raise a ticket in Office 365 admin center-> Support-> New Service Request.. Please don’t mind that we couldn’t provide further assistance because need to check from back-end side and we appreciate your efforts in this case. The support team will involve more resources to check from the back end and provide further help.  

    I appreciate your understanding and stay safe!!

    Best Regards

    Waqas Muhammad

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  4. Anonymous
    2021-09-15T08:06:30+00:00

    I have same problem and couldn'd open any ms office apps.

    I can open app after reset sign-in creditials.

    I have two ms account. One has 365 license and another has not.

    I cound open apps when I login with account which has no 365 license. But I couldn't open apps in status with two accounts login.

    There is no problem in iPadOS 15 beta version.

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