OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-17T16:58:22+00:00

    This also happens on IPhones with ios15. Most MS apps will start but loose focus. App needs updated or it’s an iOS bug. Happened during the beta with other apps but not MS apps that I can remember.

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  2. Anonymous
    2021-09-17T16:42:01+00:00

    Looks like Microsoft has released new Office 365 beta apps. Not in the App Store yet.

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  3. Anonymous
    2021-09-17T15:45:41+00:00

    Also crashing on the latest iOS 15 beta on iPhone 12 Pro. Removed and reinstalled, didn’t help.

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  4. Anonymous
    2021-09-17T15:28:05+00:00

    After updated to iPad os 15. I am have an issue with OneNote and also office. I was able to log out of the app. Close then relaunch. I was able to login, but upon application launch it closed. Never makes it past the splash screen.

    I have powered down the device and deleted and reinstalled the App.

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