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Hello,
After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.
Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.
My iPad Pro is 3rd gen running on OS15.
OneNote version is 16.53.
Office version is 2.53.
Thank you
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
@Microsoft - thanks for pushing updates to these apps and getting the issue resolved
Hi Jae-Hyun Kim,
As per your description, I understand after updating your iPad version, Office 365 apps do not open on your IOS device. You tried reset apps and uninstall/reinstall Office 365 app, on your device but issue still persist. However, I really appreciate your effort and your precious time doing those tests.
Since you already tried Office 365 troubleshooting steps(reset, uninstall/reinstall Office 365 app) without success. so I suspect issue related with your device environment, have you tried signing out of your Apple ID on your iPad device.
Meanwhile, to narrow down your issue, if you don’t mind could you please confirm did you get any error message while crashing when you trying to open office 365 apps? If so, please capture a screenshot to us., so we can understand your exact scenario and provide our suggestion in a productive manner.
Also, did you sign in office 365 app on your iPad device with a Microsoft Office 365 personal/Family account or a Microsoft Office 365 business (work or school) account.
I appreciate your understanding and stay safe!!
Best Regards
Waqas Muhammad