OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-17T15:28:05+00:00

    After updated to iPad os 15. I am have an issue with OneNote and also office. I was able to log out of the app. Close then relaunch. I was able to login, but upon application launch it closed. Never makes it past the splash screen.

    I have powered down the device and deleted and reinstalled the App.

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  2. Anonymous
    2021-09-17T15:22:04+00:00

    I’m having the exact same problem. I use OneNote as my notes app for school. I was on the public beta of iPad OS 15 up until Wednesday, when the full general public version was released. OneNote was working great on iPad OS 14 and even worked great on the beta for OS 15. But as soon as I updated my iPad Pro to iPad OS 15 (from the beta to the full public version), I am unable to open OneNote. It just briefly opens that loading screen then crashes immediately. Doesn’t ever progress past that screen. Doesn’t ever open for more than 1 second. I too have attempted deleting and reinstalling the app, and restarting my iPad. Please keep us updated on a fix!

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  3. Anonymous
    2021-09-17T14:47:14+00:00

    I have the Same problem but on iOS 15 on iPhone

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  4. Anonymous
    2021-09-17T13:41:39+00:00
    1. I deleted LinkedIn and still no go. Re-installed LinkedIn and again no go.
    2. I have never had Edge on my iPhone or iPad. Installed it anyways, and still, no go.

    This has nothing to do with external applications. This has something to do with the iOS and iPadOS 15 RC builds, and the Office 365 apps.

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