OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-16T15:13:40+00:00

    Seems like the latest updated version of EDGE has resolved the crash issue on iOS 15 RC release specific to EDGE app. Like wise if other apps get the updated version i hope it will resolve the crash issue.

    Error while crashing the onenote app:

    com.apple.defaults 0 error CoreFoundation 2021-09-15 18:23:22.941275 -0400 Couldn't read values in CFPrefsPlistSource<xxxxx> (Domain: xxxx.com.microsoft.shared, User: kxxxxxxAnyUser, ByHost: Yes, Container: (null), Contents Need Refresh: Yes): Using xxxxxxreferencesAnyUser with a container is only allowed for System Containers, detaching from cfprefsd OneNote
    18:23:23.1xxxx2 -0xxx0 1 64: xxxxxxd Scene com.apple.FrontBoard 0 error FrontBoard 2021-09-15 18:23:23.1xxxx62 -0xxx0 Ignoring update for invalidated scene: sceneID:com.microsoft.onenote-default SpringBoard

    Error creating file /private/var/mobile/Library/Logs/CrashReporter/.OneNote-2021-09-15-1xxxx.ips, No such file or directory

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  2. Anonymous
    2021-09-15T10:33:49+00:00

    Thanks for your help!

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  3. Anonymous
    2021-09-15T09:01:14+00:00

    Will do. Thank you.

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  4. Anonymous
    2021-09-15T08:06:30+00:00

    I have same problem and couldn'd open any ms office apps.

    I can open app after reset sign-in creditials.

    I have two ms account. One has 365 license and another has not.

    I cound open apps when I login with account which has no 365 license. But I couldn't open apps in status with two accounts login.

    There is no problem in iPadOS 15 beta version.

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