'This product is already installed on another device' message issue

Anonymous
2021-09-06T08:34:44+00:00

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-10-05T13:20:29+00:00

    Hiya, yeah I went through the support option which diverts to https://widget.rave.office.net/

    Then Microsoft called me and whilst I was on the phone remotely connected and implemented a fix. It took two days to get it escalated, but only about 15mins to rectify!

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  2. Anonymous
    2021-10-06T12:29:35+00:00

    Just fixed this problem TODAY by Microsoft Quick Assist via https://support.microsoft.com/contactus. 

    My issue is fixed around 15 minute by Ezinne. (increased overwrite from the backend and let me know that this problem might happen from either windows or office updates.)

    Thank you this community to direct the way.

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  3. Anonymous
    2021-10-06T16:46:21+00:00

    Hi Abisha,

    Tell them clearly its not issue with HP, or even share this thread in the chat. It's Microsoft issue.

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  4. Anonymous
    2021-10-06T18:19:20+00:00

    Thank you for the clarification guys! :)

    The issue has been escalated & hopefully it'll be fixed soon.

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  5. Anonymous
    2021-10-06T18:50:08+00:00

    It's Microsoft office fault and they have accepted with me in a call. but they are unable to resolve shame of them being such a big entreprise unable to clear small glitches like these.. I followed up with support team for almost 8 hrs no use at all. All did the same.checks and saying you have all valid proofs of buying office but we are unable to resolve this issue

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