'This product is already installed on another device' message issue

Anonymous
2021-09-06T08:34:44+00:00

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

52 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-09-30T17:22:06+00:00

    Hi Eve,

    You have any idea what exactly she did.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-09-30T19:02:26+00:00

    Mine is solved, David from support team helped.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-09-30T19:38:11+00:00

    That's great news, thanks everyone for your support, I'm hopeful that this will be sorted tomorrow afternoon, which is great. It seems like a known issue which is also good news in case anyone else has similar issues...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-10-01T11:52:26+00:00

    Hii Sakthi Siva KandanSengottaiyan

    Can you please tell how your problem get solved. how you contacted the support team member?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-10-01T12:56:56+00:00

    Hi,

    In https://account.microsoft.com/ site in bottom "contact us" option is present, from there you contact support team.

    Image

    Support works in 2 level.

    1st level they would try to repair or uninstall/install or check the license validity period from your laptop by taking remote.

    1st level support is basic troubleshooting.

    2nd Level is the technical team, they have access to back end.

    When you are contacting support, in beginning itself inform the support team that all the basic troubleshooting has been done (like online repair/uninstall/install/license validity etc..), so they will transfer to technical support team.

    My issue was resolved by 2nd level support team.

    When we contact support always we will be forwarded to 1st level support team, only when we explain things clearly they will re-direct support to 2nd level.

    Make sure you have the following details with you when u approach support

    1. Invoice of u laptop.
    2. Image in u laptop stating "Office Home & student Don't forget to activate".
    3. Have good internet connection.
    4. Before starting the support, get URL from them to connect again, if there is network drop.
      (If we don't get the URL to re-connect, we have to start the process from beginning).
    5. Type your problem in notepad in detail, once you access to support, immediately copy & paste your problem in support.

    Note:

    1.You can allow them to connect your laptop remotely.
    2. When 1st level support, transfers support to 2nd level, it might take sometimes more then 10 minutes

    (It means 1st level support guy drops, we are put in query for second level support, till 2nd level technical guy picks up the support we have wait and there won't be anybody to answer during that waiting time )

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments