'This product is already installed on another device' message issue

Anonymous
2021-09-06T08:34:44+00:00

I have just bought HP Pavillion 14-DV0055TU Laptop, it has microsoft office pre-installed in it. But when I try to use PPT, word, etc it says 'This product is already installed on another device', when I checked only my device is being shown in my account. Please help, I have tried contacting through telephone but not receiving any support.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-09-28T10:42:48+00:00

    Did the following actions

    1. Quick Repair
    2. Online Repair
    3. Uninstalled and installed again
    4. Uninstalled --> Restarted the system --> Installed again.

    Mine is Microsoft Office Home& Student 2019.

    Note:

    It was included in my laptop and it was activated using outlook account when I purchased HP laptop. When I purchased laptop from offline store, they didn't give me any product key for office.

    I created new outlook account while purchasing laptop.

    For few days it was working, from yesterday (27/09/2021), it wasn't working.

    Image

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    In Microsoft account , I can see Microsoft office home and student under Products you've purchased

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    When I try "Contact Support to transfer your license to this device"

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  2. Anonymous
    2021-09-28T11:06:33+00:00

    There is Microsoft Video to activate pre-installed office

    https://www.youtube.com/watch?v=zetZh7zGgOA

    I think, in HP offline store, it was activated the same way mentioned in the video.

    There is no product key, I called HP offline store, they informed the same, no product key is needed to activate pre-installed office, only outlook account details is enough

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  3. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2021-09-28T11:49:13+00:00

    You should follow the instructions from the PC maker (HP in this case) to activate a preinstalled version of Office. Also, check with HP if the preinstalled version is actually a full version.

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  5. Anonymous
    2021-09-28T17:21:35+00:00

    I spoke with HP team, they said I should use the outlook account to activate Microsoft office Home & student.

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